News and Updates from Kennesaw State UITS
News and Updates from Kennesaw State UITS

May 2021 

Two Changes Coming to Zoom

As part of the continuous UITS effort to ensure all campus software tools are as secure as possible,  a new layer of security will be added to zoom. 
-Beginning May 13, anyone signing into Zoom with a KSU email ( or will be required to sign in and authenticate using their KSU credentials when they log in.  (
-There's a new and easy way to properly log in to Zoom.  Visit for a simplified log-in experience.  

Recorded Teams Sessions Will Soon Be Stored in OneDrive

Beginning Friday, May 14, recorded Microsoft Teams will be available for replay and sharing in the new "Recordings" file in the OneDrive of the participant who initiated the recording. 

New OwlTrain Content Coming Soon!

UITS is excited to announce that there are big changes coming to OwlTrain in June! These new changes will offer users an easy-to-navigate interface.   

This new interface will offer an enhanced user experience and will allow the entire KSU community to grow their professional skills as well as providing a platform for annual training compliance. 

Beginning June 8, 2021, users will see an improved interface as well as an abundance of new learning opportunities. 

In preparation for this change, current users should save a copy of their learning transcripts and certificates from the current OwlTrain system as they are not able to be migrated to the new interface. 

Blackboard Collaborate Ultra   Decommissioning

UITS is committed to bringing the Kennesaw State University community the best-in-class tools to provide an optimum teaching and learning experience.  As new tools and resources are deployed and improved, we must reassess our product collection. With the increased capabilities of Microsoft Teams as a more robust platform for interactive meetings, UITS will be decommissioning Blackboard Collaborate Ultra.  New sessions may be recorded in Blackboard Collaborate Ultra until JULY 30, 2021, but users are strongly encouraged to shift to Microsoft Teams Meetings as soon as possible.  Existing videos and chat logs from sessions can be downloaded (until September 30, 2021) and migrated to Kaltura MediaSpace.  On October 1, 2021, all content (sessions and chat logs) in Collaborate Ultra will be automatically deleted and the service will be completely decommissioned from the KSU campus. Microsoft Teams will continue to be available for use after JULY 30, 2021.  The links below can support users as they make this transition.   
Getting your Content from Blackboard Collaborate Ultra:
Downloading an Ultra Recording, Uploading it to Mediaspace, Captioning it, Posting it into D2L Brightspace, and Deleting Content

How to download session content from Collaborate Ultra standalone version (

Using Microsoft Teams Meetings:
Creating and Joining a Microsoft Teams Meeting

For additional support, please explore the UITS Documentation Center or place a Service Request.

Enhanced Security is Coming to Qualtrics

Enhanced data security is coming to Qualtrics!  On the afternoon of May 13, Duo multifactor authentication will be required when KSU users login to Qualtrics.

New VoiceThread Feature

VoiceThread is introducing a great new feature that will improve the assignment experience.  This improved look, feel, and functionality will begin on the afternoon of May 13th.  Click here for a sneak peek at the improvements.

Have you tried the KSU Self-Service Portal?

Did you know that you can now make a service request,  find answers to common issues, track your customer requests or report a technical issue 24/7/365 using the KSU Service Desk's Self-Service Online Portal at

Asset Management Available Through Online Portal

UITS is excited to provide Asset Service Management (ASM) within ServiceNow.  We encourage you to follow the instructions in this document for any asset management needs going forward.

Summer Courses are Now Available

Summer courses are now available for faculty in D2L.
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