Help Desk
As a technology support analyst, Larissa Ogawa ’14 is the first point of contact for students, faculty, and staff seeking assistance with technology. As most members of campus have had to transition to remote learning and telecommuting this spring, she developed training plans for student staffers that have been adapted to cross-train other Technology Services staff members. She says, “I’m always looking for ways to improve the experience of our customers, as well as our support team.”
