News and Updates from Kennesaw State UITS
News and Updates from Kennesaw State UITS

June 2021

Have you tried the KSU Self-Service Portal?

Did you know that you can now make a service request,  find answers to common issues, track your customer requests or report a technical issue 24/7/365 using the KSU Service Desk's Self-Service Online Portal at

Blackboard Collaborate Ultra Decommissioning

UITS is committed to bringing the Kennesaw State University community the best-in-class tools to provide an optimum teaching and learning experience.  As new tools and resources are deployed and improved, we must reassess our product collection. With the increased capabilities of Microsoft Teams as a more robust platform for interactive meetings, UITS will be decommissioning Blackboard Collaborate Ultra.  New sessions may be recorded in Blackboard Collaborate Ultra until JULY 30, 2021, but users are strongly encouraged to shift to Microsoft Teams Meetings as soon as possible.  Existing videos and chat logs from sessions can be downloaded (until September 30, 2021) and migrated to Kaltura MediaSpace.  On October 1, 2021, all content (sessions and chat logs) in Collaborate Ultra will be automatically deleted and the service will be completely decommissioned from the KSU campus. 

Asset Management Available Through Online Portal

UITS is excited to provide Asset Service Management (ASM) within ServiceNow.  We encourage you to follow the instructions in this document for any asset management needs going forward.

Coursera is Now Available to the KSU Community

Coursera offers online courses taught by instructors from the world’s leading universities and organizations. As a university partner of Coursera, KSU has joined the Partner Consortium, which gives students, faculty, and staff access to over 2,000 courses offered by 80+ of Coursera’s partners, at no charge.

These courses will enable you to:

· Master the most in-demand technology and business skills to supplement your education, prepare for the job market or excel in your current role.

· Enjoy an engaging and interactive learning experience with leading instructors.

· Work at your own pace with bite-sized sessions and a self-paced learning model.

· Get certificates to showcase the skills you’ve gained.

Click here for account activation instructions and to learn more.  

Make a Splash this June with these UITS  Workshops 

Learn some new skills this summer in these quick and informative workshops! 
These are live, online sessions in Microsoft Teams.  Simply click on the meeting date/time to join the session.
Gettings Started with Teams Meetings
June 16, 2-3pm
Microsoft Teams for Teaching
June 28, 10-11am
Getting Started with Zoom Meetings
June 10, 10-11am
June 22, 10-11am
June 17, 10-11am
June 21, 10-11am
Adobe Spark
June 24, 2-3pm

Stay In-the-Know with the KSU Status Page

Subscribe to the KSU Status Page for updates on the software you use most.  Subscribe to text or email alerts and find out when there is scheduled maintenance, updates, and outages on the campus tools you use. 
Subscribe to the KSU Status Page today!

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