Welcome to Fall 2021

Dear LMU Student,

As students, faculty, and staff return to the campus after 18 months of learning, teaching, and working off-campus, ITS wants to offer some technology updates and reminders to help you with a smooth transition back to the in-person settings.

ITS has work-study positions open at both the ITS Service Desk and Classroom Support. Apply in Workday!

Duo Multi-Factor Authentication

duo for students

Earlier this year, ITS began offering Duo multi-factor authentication for students. Duo offers a second layer of protection for LMU systems and a few thousand students have already opted into this service. All students will be manually enrolled and required to use Duo on Sept. 13.

duo pUSH

ITS advises using the Push as the easiest and most secure method.

ITS Duo resources

Visit https://its.lmu.edu/secureit/duo/ for more information and instructions.

WiFi Connections Reminder

You have most likely changed your password since you were last on campus and you may find your laptop or mobile device will not automatically reconnect to LMU-Wireless.

You will need to clear/forget that previous connection and then reconnect (both to be prompted to enter your username/password as well as accept a new Wifi security certificate). Please navigate to the ITS Knowledge Base article (KB0010687) for instructions on how to forget a network.

Device Self-Registration Portal

ITS now offers a self-service portal for device registration.

Laptops and mobile devices should connect to LMU-Wireless with your LMU credentials.
Many consumer devices (televisions, gaming systems, set-top boxes, etc.) need to be registered and then connected to LMU-Guest.

For more information and details, visit http://its.lmu.edu/deviceregistration

New LMU Authentication

As stated in the previous email, you now have a much easier and convenient way to perform these tasks:

Look up your account information - University ID, primary email address, and username
Reset your password

For more information and step-by-step instructions, visit the Accounts & Passwords webpage.

We Are Here to Help

The ITS Service Desk is your first point of contact for all of your technology-related questions and problems. Even if you're unsure of how to get help with a particular issue, the ITS Service Desk is always a great place to start.

Stop by the ITS Service Desk, located on the 2nd floor of the William H. Hannon Library, Mon. - Fri. 9 am - 6 pm.