Edition #8, Friday, January 23th, 2026
In this Newsletter:
  • Training Update
  • Uniform Care & Feedback
  • Celebrating Cam's Induction into the CSIA Hall of Fame
  • Reminders
  • We want to hear from you
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Hey Team,
First off, a huge thank you for all your hard work so far this season. Your energy on snow, especially from those of you supporting our seasonal programs that kicked off in early January, has made a big difference for our guests and their families. The feedback we’re hearing reflects the pride and professionalism you bring to every lesson.
We’ve been treated to some incredible sunshine lately, and our Guest Service scores continue to be strong—thank you for keeping the stoke high even on the busiest days. The lower temps have also allowed us to ramp up snowmaking from top to bottom, and we’ve begun refreshing our ski-outs to keep access and egress as smooth as possible for you and your guests.
That said, safety remains our top priority. Conditions are currently challenging and firm, and we’ve seen an uptick in incidents related to falls on firm snow. The high alpine and off-piste terrain is variable, so please keep this in mind when choosing terrain, managing speed, and coaching your guests through changing conditions.
Thank you again for everything you do out there. Wishing you all a safe, fun, and successful next couple of weeks.
Sincerely,
 Kyle Murphy
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TRAINING UPDATE
Mandatory Preseason Training
Attending a preseason Snow School Orientation is a mandatory piece of your work training. If you have not yet completed one, please use the following link to find either your New Staff or Return Staff SSO and complete it by February 1st. 
 
Ongoing Paid Training
All staff have the opportunity to upgrade their teaching skills with an ongoing paid training. Please chat with your supervisor to find a session that would be appropriate for you and your development.
Park Safety and Teaching Steeps sessions are organized through your supervisor (they can put your name forward if they feel it is appropriate for you and your work).
Skill Development for Kids, Terrain Progression and Decision Making, Basics of Base and all ones that are self sign up.
**Remember only 1 paid session per staff member unless otherwise specified by your supervisors
**Please work with the schedulers to ensure you are not scheduled for work on a day that you would like to attend a training, and that the paid session will NOT put you into overtime.
 
Elective Training
Lots going on in the elective training world - come take part! www.Whistler.flaik.com
  • Yoga- we have a new yoga class staring on Wednesdays at the cabin with Kaya.
  • Spanish Lessons available on Tuesdays!
  • Niche sessions like CARV clinics and Physics in Skiing sessions
Thank you for everyone that has filled out the training survey. Your feedback has been fantastic!  It is anonymous and only goes to me, so please keep filling them out.
 
Delivering Adventure Podcast
Did you know that we are willing to pay you to listen to a podcast?
There are so many ways we can learn to teach better, safer lessons and the DA podcast is a great way to learn from other's experiences.
Check out the website below to learn how to get paid to listen and reflect on certain episodes.
 
As a final note, we are trying diligently to provide training for everyone in the school. If there is something we are missing, or you don't feel like we are providing something to help you in your job or personal development, let us know and we'll do our best! wbsbstraining@vailresorts.com.
Take care everyone and we'll see you up there.
Tracey
UNIFORM CARE & FEEDBACK 
We'd Love Your Feedback!
In partnership with Helly Hansen (HH), we are gathering feedback on the Vail Professional Program (VPP) uniforms. The VPP uniforms refer to the new HH gear introduced over the past four seasons, featuring lighter-weight materials and enhanced performance features. A quick way to identify the new uniform is by its high-visibility hood. If you’ve received a Helly Hansen uniform, please take a few minutes to complete the survey below. By participating, you’ll be entered to win a Helly Hansen gift code! Please click the correct button that corresponds with your department below. 

The deadline for this survey is Monday, January 26th. If you’re a department leader, please encourage your teams to participate by sharing this email or posting the survey QR codes in employee spaces. You can access the QR codes for each department here.


*Please note that the resort kit includes: Ski & Snowboard School, Operations, Resort Leadership, Mountain Operations, and Parking & Grooming
Resort Kit*
Patrol Kit
Maintenance Kit
What’s New This Winter?

Thanks to feedback from past surveys and employee discussions, Helly Hansen has made key updates for the uniforms delivered in the Winter 2025/26 season, including:
  • Fabric: Made with enhanced, PFAS-free material that’s proven across Helly Hansen’s portfolio—durable, high-performing.
  • Jackets: Improved fit, added brushed tricot panel at the collar for comfort, and introduced a sleeve length adjustment system.
  • Pants: Enhanced waist adjustment design and sizing, plus a wider, better-constructed gaiter.
Mid-layers: Improved fit and added stretch panels at the sides and underarms for better mobility.

Note that many resorts will receive refill orders with these enhancements, but distribution will vary based on the resort and their operational needs.
We appreciate your input as we continue refining the VPP uniform program. Please keep in mind that because our uniforms are custom-designed, production takes more than a year to complete.

Thank you for helping us to continue to improve the employee experience!
CELEBRATING CAM'S INDUCTION INTO THE CSIA BC HALL OF FAME
REMINDERS
To check your Schedule: 
https://instructor.snow.com (username: active pass # | password: $noW2526) 
Privates & Corporate
Whistler Kids
Schools on Snow, Recreational Club & Roundhouse Club
 Adult, Ex-Can, Gap & Adaptive
WE WANT TO HEAR FROM YOU
Do you have anything you would like to share with your Ski and Ride leadership team? Please do so using the below link:
Subscribe to our email list.