Announcing Sessions for Virtual PX2020
The Institute remains committed to keeping our community connected and informed to ensure we support a focus on experience today that will lead us into tomorrow. While we will not meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference April 27 - September 9, 2020.
| |
COVID-19 Community Briefing and Conversation
Based on requests for more frequent connection following the great discussions on last week’s topic call, we will transition our weekly Community Briefing to a weekly Community Conversation. Jason Wolf will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function. Community Conversations are open to anyone interested in participating.
| |
Tiffany Christensen, Vice President, Experience Integration at The Beryl Institute connected with other patients who have been on a ventilator and compiled her experiences with theirs to serve as a guide to all of the amazing healthcare professionals who are on the frontlines and would like some supportive insight about how to interact with patients on vents.
| |
PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
| |
Dr. Sidra Javed, General Internal Medicine fellow at the University of Calgary, Canada, shares that as physicians impacting patient experience, there is nothing to do significantly different in healthcare than to spend a few more minutes acknowledging patients’ concerns and helping them realize we care about them.
| |
March 31, 2 - 3pm ET
Presented by Valerie Choniuk, MPA-HCA, CPXP, Patient Experience Manager, CareMount Medical/CareMount Health Solutions
| |
April 2, 2 - 3pm ET
Moderator: Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute Panelists: Dwight McBee, Chief Experience Officer, Temple University Hospital, Harris Baden, MD, Medical Director of Experience, Seattle Children's Hospital, Rosie Bartel, Patient Advisor and Karen Grimely, Chief Nursing Executive, UCLA Health
| |
April 3, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
| |
April 7, 2 - 3pm ET
Presented by Southern California Permanente Medical Group's Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care and Rochelle McCauley, Senior Consultant
| |
April 9, 2 - 3pm ET
Moderator: Deanna Frings, MS, Ed, CPXP, Vice President, Learning and Professional Development, The Beryl Institute Panelists: Lou Lacey, LPC, Director of Emotional Wellness, Children’s of Alabama and Helen Riess, M.D., Founder, CEO, Empathetics, Inc., Associate Professor of Psychiatry, Harvard Medical School
| |
April 10, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
| |
April 14, 2 - 3pm ET
Presented by Riley Hospital for Children at IU Health's Darla Cohen, CPXP, Project Manager Patient Experience, Dana Hartman, RN, MSN, CPNP, Pediatric Cardiology Nurse Practitioner and Stacey Snellenbarger, Family Advisor/Parent
| |
April 16, 2 - 3pm ET
Moderator: Tiffany Christensen, CPXP, Vice President, Experience Integration, The Beryl Institute Panelists: Dr. Grace Cordovano, Patient Advocate/Healthcare Navigating Solutionist, Erin Moore, CF Mom and Co-design Advocate, MaryAnne Sterling, CEA, Advocate and Family Caregiver and Melissa Thomason, Patient Advocate & Advisor
| |
April 17, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
| |
April 24, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
| |
April 30, 2 - 3pm ET
Moderated by Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Joined by Guest Panelists from the Global Steering Team
| |
MARCH'S FEATURED STRATEGIC LENS
| |
This month we highlight the Institute's Experience Framework strategic lens, Quality & Clinical Excellence. Experience encompasses all an individual encounters and the expectations they have for safe, quality, reliable, and effective care focused on positively impacting health and well-being.
| |
This On the Road took us to Parkland Health & Hospital System in Dallas, Texas, one of the largest and busiest public hospital systems in the country, with more than one million outpatient visits annually and over 242,000 emergency department visits per year.
| |
This On the Road took us to the warmth and comfort of Ann & Robert H. Lurie Children’s Hospital of Chicago on an otherwise cold and stormy winter day. Located in the heart of downtown Chicago, Lurie Children’s mission is to enhance the health and well-being of children through patient care, research, education and advocacy.
| |
This visit to Hamilton Health Sciences (HHS) provided a thoughtful and insightful look into how an organization can and has strategically cast a wide net in bringing the vast elements and efforts of an organization together to drive experience outcomes. From core operating systems to the elements of staff development, research and community engagement, HHS has made a clear and unwavering commitment to bringing value to those it serves.
| |
Special Thanks to our Supporting Partners
| |
|
|
|
|