Attend the Oregon Tour & Travel Alliance Virtual Fall Meeting

Register for the upcoming OTTA Virtual Fall Meeting taking place on Nov. 2 from 10 a.m.-2 p.m. Members and non-members are invited to network, hear updates from the industry and learn from Travel Oregon's Greg Eckhart about developing and maintaining sales relationships in a virtual world.

Learn more and purchase tickets, here.

Photo by Joey Hamilton

Register for Upcoming Virtual Training, Engagement and Assistance Webinars

Customer Service during COVID-19: De-escalation Strategies for Frontline Staff
Monday, Nov. 2, 11 a.m.-12 p.m.

COVID-19 has dramatically shifted the hospitality experience. Many restaurants, retail establishments and businesses with visitor-facing staff are experiencing conflicts with guests who may resist public health mandates. This training delves into diffusing and de-escalating conflicts and best practices in effective communication, resulting in positive visitor experiences and ensured guest and staff safety. This training is delivered by Michael Chamberlain-Torres with support of the Oregon Hospitality Foundation and Travel Oregon. Register here.

COVID Down Under: How the Southern Hemisphere Responded to a Winter of Pandemic
Thursday, Nov. 12, 12-1 p.m.

Join us for a panel discussion with tourism experts from New Zealand and Australia about their experiences with COVID-19 during their winter months. CEO of Destination Queenstown, Ann Lockhart, and Visit Victoria Regional Manager, Dave Evans share their lessons learned since March and what recovery looks like now as they move into spring. The panel will be facilitated by the Columbia Gorge Tourism Alliance (CGTA) and brought to you through a collaboration with Travel Oregon. Register here.

Customer Service during COVID-19: Best Practices & Resources
Thursday, Nov. 19, 2-3:30 p.m.

For many Oregon businesses, the customer service experience has drastically changed. Businesses have adapted as customer emotion and anxiety has risen. This interactive panel session highlights techniques that successful business owners are using to create positive experiences in the midst of a complex landscape. This training is offered in collaboration with the Hood-Gorge region, Oregon Hospitality Foundation, Columbia Gorge Community College - Small Business Development Center and Travel Oregon. Register here.

Tualatin River Water Trail Designated as Newest Route in National Trails System

The Tualatin River Water Trail, a 35-mile stretch that runs through Washington and Clackamas Counties, is one of 30 new trails in the federal network, which includes both water and land trails.

Read the full story in the Willamette Week.

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