Patient Experience Newslink

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PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work. POLICY   National Effort Urged to Overhaul 'Broken' Health Data System Our system for protecting health data in the United States is fundamentally broken and we need a national effort to rethink how we safeguard this information. (Science Daily, April 2019) Eligibility, Cost Sharing Key Factors for Single-Payer Health Insurance   Eligibility, cost sharing, and the role of private health insurance will be among the primary concerns for policymakers if they choose to design a single-payer health insurance system in the US. (Healthpayer Intelligence, May 2019) Feds Want To Show Health Care Costs On Your Phone, But That Could Take Years Federal officials are proposing new regulations that for the first time could allow patients to compare prices charged by various hospitals and other health care providers using data sent to their smartphones. (Kaiser Health News, May 2019) Sponsored  Every Patient Deserves Follow Up: How to Improve Care Transitions to Keep Patients Safe After patients leave the hospital, they face the challenge of navigating and managing their plan of care without the 24/7 support of healthcare professionals. As such, a comprehensive patient engagement strategy must transcend the four walls of the hospital to meet patients where they are in their care journey. In this whitepaper, we’ll explore why every patient deserves timely follow up and share data-driven best practices for how health systems can successfully scale outreach during care transitions. (CipherHealth, May 2019) PRESS What Putting Patients First Really Looks Like The Scripps initiative “One Thing Different” asks front line staff to do something different each day in their routines with patients and loved ones to improve the patient experience. (Harvard Business Review, May 2019) 5 Steps to Digital Transformation for Healthcare HIMSS Media research found that digital transformation is a top priority for healthcare professionals but thus far fewer than 10 percent have executed a full digital strategy. (Healthcare IT News, May 2019) A New Way to Capture the Patient Experience Done right, short but detailed reviews could help health care providers better understand the patient experience, the good and the bad, in the patient's own words. (RAND, May 2019) PUBLICATIONS   A Review of the Complex Role of Family Caregivers as Health Team Members and Second-Order Patients This article addresses the complex role of family caregivers and emphasizes the importance of family assessment and interventions to balance the burdens and benefits of family caregiving and protect caregivers’ health and well-being. (MDPI, April 2019) The Relationship Between Organizational Climate, Organizational Commitment and Job Burnout: Case Study Among Employees of the University of Medical Sciences   If the managers pay more attention to the importance of the services of the health staff and manpower employed in this organization, they can improve the organizational commitment of healthcare workers and prevent their burnout, in order to maximize the quality of service delivery. (The Open Public Health Journal, May 2019)   Application of the Theoretical Domains Framework to Identify Factors that Influence Hand Hygiene Compliance in Long-term Care   There are several barriers to hand hygiene compliance that persist in long-term care. A behaviour change theory-informed framework can be helpful to identify those barriers. (Journal of Hospital Infection, April 2019)   FROM THE INSTITUTE Introducing the Experience Ecosystem: Reinforcing community, collaboration and the integrated nature of healthcare experience. Jason A. Wolf, PhD, CPXP, President and CEO of The Beryl Institute shares how the Experience Framework began as the core of our experience conversation but has evolved into the Experience Ecosystem. (May 2019) The Benefit of Purposeful Hourly Rounding Brian Bustoz, project manager of patient satisfaction and Alicia Hernandez, MSN, RN, administrative director of nursing, acute care services at Harris Health System’s LBJ Hospital share their story of purposeful hourly rounding and how it can help improve the patient experience. (April 2019) Leveraging Technology and Innovation to Improve the Patient Experience Taylor Carol, Founder of Zott, shares how focusing on distraction therapy and other methods of engaging patients impacts patient satisfaction. (April 2019) FROM PATIENT EXPERIENCE JOURNAL VOL 6, ISS 1 Reframing the conversation on patient experience: Three considerations This article explains that if we reframe the conversation on patient experience to one that is about all we aspire to achieve, about how every role matters, every voice contributes, every perspective brings value and seasoning to an ever expanding mix of possibility, then what we can do in healthcare is boundless. One patient's experiences and expectations in the healthcare system: Complicated and critical illness with rare diagnosis described by his advocate This article shares that the health care business must change to reflect how the health care business is handled from the eyes of the person receiving the care from the first office visit, through the inpatient stay, to follow up visits.  Acquiring knowledge prior to diagnosis: A grounded theory of patients’ experiences This research aimed to explore and explain how people make sense of long-term health conditions. Using purposive and theoretical sampling within a grounded theory design, experiences of thrombophilia and asthma were explored. Exploring interventions to increase primary care providers’ use of self-management goals This project explored the use of brief Motivational Interviewing (MI) training at a local county health center and evaluated the impact on the documented use of self-management goals (SMGs) for patients with diabetes and hypertension.  > View all articles in PXJ Vol 6, Iss 1  Join the discussion on patient experience topics in The Beryl Institute LinkedIn group and PX Connect. Forward to a friend or share with colleagues by clicking the social media links at the top of this e-mail. Was this message forwarded to you? Sign up for Patient Experience Newslink. The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered. Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience. connect with us: The Beryl Institute | 550 Reserve St. Suite 190 #26 | Southlake, TX 76092 www.theberylinstitute.org

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