PXWEEKLY Your Patient Experience Newsletter PX BLOG In an effort to consolidate and improve our communications, we are excited to introduce PX Weekly. You will still receive all the resources and information you’ve come to expect from the Institute, just in a consolidated, weekly publication. We’ve designed PX Weekly to be consistent and clean with simple icons to help you quickly find your favorite features such as event calendars, podcasts, learning bites or blogs.
ANNOUNCEMENTS Have a great strategy or practice to share about improving patient experience? Call for Submissions for breakout sessions is open through July 25, 2019. A group of doctors committed to sharing ideas and expanding the engagement of physicians in The Beryl Institute community. NICU Family Support Program Coordinator CHOC Children's Hospital Orange, California
In her role, Diana, upon meeting families, provides NICU information/education and reiterates how valuable families are to the medical team and the importance of partnering. Webinar - High-Touch Care Enabled by a High-Tech Solution Certified Patient Experience Professional (CPXP) Preparation Course: Live Online Webinar - The 1-2 Punch: Recognition & Engagement and How Emory Healthcare Does it Right Webinar - How to Win Over Data Doubters Certified Patient Experience Professional (CPXP) Preparation Course: Live Online
Webinar - Developing Resilience: Lessons from a Leader and a Patient
This paper explores the impact healthcare leadership has on patient experience improvement. Through a study conducted by Tami Lewis, PhD, the paper provides data based on exemplary healthcare leaders who contributed to and influenced the sustainability of high patient satisfaction scores. This paper explores how healthcare organizations are structuring their patient experience activities and the trends that may be contributing to positive results. This paper provides an overview of the volunteer role and engages the voices of volunteer leaders on how their volunteers are making an impact on patient experience in their organizations as well as identifying common themes in the work taking place. PODCAST Stay connected to the changing landscape of patient experience through the To Care is Human podcast. Learning and Professional Development Thinking about taking the CPXP examination, but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for interactive prep workshops reviewing the four domains outlined in the Certified Patient Experience Professional Classification System on which the CPXP examination is based. |