New White Paper: Elevating Experience for those Living with DementiaWe are excited to announce the release of a new white paper, Elevating Experience for those Living with Dementia. The paper explains the significance of dementia, heightens awareness of the lived experience following a diagnosis, shares the potential impact of person-directed dementia care and provides opportunities for action to elevate the experience of those learning to live well with the condition.
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2020 Ruth Ravich Patient Advocacy Award Nominations We are now accepting nominations for the 2020 Ruth Ravich Patient Advocacy Award through Friday, February 21.
Awarded annually since 1991, first by the Society for Healthcare Consumer Advocacy (SHCA) Board of Directors, and now by the PAC thought leaders, the award recognizes an individual for outstanding contributions, dedication, leadership and loyal service to fellow Patient Advocates.
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Final Weeks for PX2020 Early Bird Pricing
A brief reminder to register for Patient Experience Conference 2020 at the Hilton Orlando Bonnet Creek in Orlando, Florida, April 20-22. The deadline to receive the early bird rate is January 31, 2020.
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Lara Goorland, Senior Director, Clinical Operations at PWNHealth, shares that making access to care easier and having access to virtual care is critical as the healthcare world continues to evolve.
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The objective of this paper is to identify potential differences in weight loss outcome and adherence to follow-up visit protocol between patients receiving employer-based commercial insurance and those receiving Medicaid. Through extensive research, this paper concludes that Insurance type and patient demographics are associated with differences in follow-up rates among the sample of bariatric patients.
*This is a member only resource
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JANUARY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Culture and Leadership. The foundation of any successful experience effort is set on who an organization is, its purpose and values, and how it is led.
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Tammy L. Marshall, Chief Experience Officer at Thrive Senior Living, discusses ageism and how our personal actions as they relate to age-related stigmas can impact the patient experience. She challenges us to join the movement to end age-related prejudice across the continuum of care.
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Alla Borsen, LS, MLS, Senior Director Guest Experience at ArchCare at Mary Manning Walsh shares a number of strategies to create a culture of excellence to help residents feel comfortable in their care and enjoy a better quality of life.
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Marcelo Alvarenga, MD, MSc, CPXP, Chief Experience Officer at Hospital Sírio-Libanês, Brazil, shares his thoughts on the work they are doing related to Public Health and Community Engagement and how they view this relationship to the concept of Patient & Human Experience from a global perspective.
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UPCOMING WEbinars and Topic Calls
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Partner Hosted WebinarJanuary 21, 2 - 3pm ET
Presented by Joel High, Performance Improvement Coach, pCare & Melissa Thornburg, Performance Improvement Coach, pCare
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January 27, 2 - 3pm ET
Presented by Kim Pedersen, Administrative Director, Patient Relations, Marianjoy Rehabilitation Hospital (Northwestern Medicine), Carol Santalucia, Director, Business Development, Office of Patient Experience, Cleveland Clinic & Kate Clarke, Manager, Patient Relations/Interpreter Services, Northwestern Medicine
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February 4, 2 - 3pm ET
Presented by Audrey Cortez MSN, RN, CPXP, Director of Patient Experience, Peterson Health
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Partner Hosted Webinar
February 6, 2 - 3pm ET
Presented by Stacy Bolger, VP, Employee Experience, MaritzCX & Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX
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February 11, 2 - 3pm ET
Presented by Jeffrey Robbins, CPXP, Coordinator, Patient Experience Improvement, University of Missouri Health Care
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Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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From Our Affiliate: Patient Experience Institute
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Apply for April CPXP ExaminationCPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. The regular application deadline for the CPXP exam during the April, 2020 testing window is February 19. Late application deadline is February 28 (late fee associated).
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Special Thanks to our Supporting Partners
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