Dear Subscription Agent:

Due to the COVID-19 pandemic, our physical offices are closed but we are working remotely and are fully operational. All email will be answered as quickly as possible but the reply may take longer than usual. We ask for your continued patience.

Mailing of Print Issues

We’ve received a number of inquiries concerning the delivery of print issues and have discussed this with our printing vendors who have been in close contact with shippers and local postal authorities. We are in agreement that this is an issue for agents and your customers to manage with the appropriate postal officials. Your customers, if desired, should contact their local post offices to change their current delivery arrangements. This is contingent, of course, on mail continuing to be accepted as of now.

We did receive information on March 19, 2020 that the USPS and Canada Post will either call or text addressees prior to delivery of items that are going to a mail room. Deliveries to premises or areas needing to be closed down due to COVID-19 will be suspended.

We have also been informed by our international carrier that they will hold all deliveries to countries that are no longer accepting/processing mail or where flights have been cancelled or delayed.

Claim Policy

We will not be processing claims for missing issues until disruptions caused by the COVID-19 pandemic have eased and mail delivery returns to normal. We’ve made this decision because of the following factors:

1. Numerous flights around the world have been cancelled, limiting the delivery of international mail.

2. Most universities and colleges have closed their campuses to prevent the spread of COVID-19.

3. Many countries have declared a situation of force majeure and are no longer delivering mail.

4. In countries with mail delivery, there are significant delays due to safety procedures and lack of personnel.

5. Any replacements mailed at this time will not be delivered for the above reasons.

We will however be extending our claims period and will provide additional information once the situation becomes more stable.

Sincerely,

Kathleen Young

Journals Subscription Manager
Johns Hopkins University Press

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Mailing of Print Issues

Claim Policy

Sincerely,

Kathleen Young

Journals Subscription ManagerJohns Hopkins University Press

Journals Subscription Manager
Johns Hopkins University Press