email : Webview : PDX People Weekly Update: August 2, 2021

Collage of the twelve winners of the PDX People Quarterly Awards

PDX People: Four Stories of Extraordinary Customer Service

Being respectful – a core value for PDX People – means acknowledging that every person’s experiences and abilities are different, then tailoring the response to each individual and situation. Whether providing additional support to someone in need, taking the time to actively listen, spending a moment researching options or practicing patience and empathy, PDX People offer respectful, inclusive service to all.

To recognize airport employees who truly stand out as extraordinary, the quarterly PDX People Customer Service Awards ceremony was held on July 27. The PDX People working committee selected recipients from each of the airport industries to honor at the event. Read the stories of our latest winners or watch the recording of the live event.

Know an employee who embodies the PDX People values? Submit a nomination now for the next quarterly honors.

Nominate a PDX Employee

Stylized cartoon of a woman wearing a face covering.

Masks Still Required Inside PDX

We know there's been a lot of changing news about recommended safety protocols for mask-wearing. Luckily, the rules at PDX remain the same: Both the CDC and TSA continue to require that masks be worn at all U.S. airports, on airplanes and on other forms of public transportation. Refusal to wear a mask in the airport violates federal law and may result in penalties or removal.

This means that if you're working inside, riding the shuttle bus or just passing through PDX, you must wear a mask. While you're no longer required to wear a mask outside per the CDC and TSA, it is recommended that people who are not fully vaccinated wear a mask to protect themselves and others and be aware of physical distance where possible.

As we have done throughout the pandemic, we will continue to follow the recommendations from our public health partners, including the Oregon Health Authority, and will keep you posted as guidance continues to evolve. Watch for updates in this newsletter and encourage co-workers to subscribe now if they haven't already.

What's New with PDX Next: Crane Work, Restroom Closure and Ticket Lobby Scaffolding

Starting today, if you work at PDX during the wee hours of the morning – specifically 1 to 3 a.m. – you might notice some route changes as a crane begins moving pieces of HVAC ductwork to the ticket lobby roof. This means the area underneath each ductwork drop on the baggage claim, ticket lobby and mezzanine levels will need to be closed off. Our number one priority is to make sure everyone stays safe!

Want real-time updates on the routes and crane work? Once the work begins, check pdx.com/conditions to see the current status. You can also sign up for relevant alerts and view other PDX notifications. Learn more about this project in our latest PDX Next update.

Starting tonight, the C3 all-user restroom will be closed from 10 p.m. until 5 a.m. the next morning for the next four nights – the last closure will be Thursday, August 5 through the morning of Friday, August 6. The closest men’s and women’s restrooms are near Gate C9 and the B/C checkpoint.

As you likely noticed, scaffolding has gone up in the ticket lobby...and there's more coming in the next few weeks. The scaffolding allows ceiling work to continue efficiently and safely. While we will move signage around to help direct passengers, please offer assistance if you see a passenger who looks lost.

Be Disaster Prepared, Sign Up for Emergency Alerts

Get prepared for emergencies by signing up to receive alerts through Oregon’s new emergency alert notification system: OR-Alert.

The system has been fully implemented in 26 counties and is actively being implemented in another eight. This timely rollout comes as Oregon has recently faced severe weather events, including a heat wave that continues this week. Check out these tips to stay safe at work in extreme heat.

Anyone can receive emergency alerts custom to their geographic area through OR-Alert by texting your zip code to 888777, visiting oralert.gov or downloading the Everbridge mobile app to receive emergency alerts wherever you are.

Reminder: Sunflower Lanyard Program Launched

As you have likely heard, you might see some travelers at PDX wearing sunflower lanyards. It's important to know what the lanyards mean and why they’re being worn so you can deliver top-notch, inclusive service.

The sunflower lanyard indicates that the person wearing it – or someone with them – has a hidden disability and that they may need additional support.

Read the full article on the PDX People website to learn more about hidden disabilities and what you should do if you see someone wearing a sunflower lanyard.

An enormous curved wooden beam being worked on a constrcution site.

Work in Progress: Constructing the Curvy “Cassettes”

PDX always seems to do things a little differently than most other airports. That’s especially true when it comes to building the new main terminal, which is equally impressive for its architectural vision as its many construction challenges. The curvy roof and the lattice wooden ceiling are two defining elements in the new renderings. Perhaps unsurprisingly, these striking designs have required teams to come up with some pretty ingenious solutions. Read more about the builders' novel approach to pre-fabricating the entire 9-acre roof – building it a block at a time, then eventually moving each block into place over the terminal.

A collage of nine people wearing masks made with PDX carpet print fabric.

Your Chance to Win an Exclusive #PDXCarpet Mask

Masks are still required at the airport, so make sure you stay both safe and stylish!

Head over to the @PDXairport Instagram and enter to win a limited edition #PDXcarpet themed mask. The rules are simple: Follow @PDXairport and tag a friend with whom you’d take feet selfies in the comments. The contest is open until Friday, Aug. 6 at noon.

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