News and resources for PDX employees
News and resources for PDX employees
Mario Saroni Repairs Spirits...and Flat Tires
After a long flight, most travelers are relieved to get to their car and get on their way. But sometimes a leaky tire or a forgotten dome light means their return home is delayed…and that’s where SP Plus Corporation’s Mario Saroni shines.
With a calm presence and a can-do attitude, Mario consistently provides prompt service. By acknowledging the need for urgency and using his excellent communications skills, he reassures customers that their issue will be resolved in a timely manner, often de-escalating a stressful situation. Customers leave knowing that at PDX, we care about our passengers through every step of their travels.
To recognize airport employees who truly stand out as extraordinary, the quarterly PDX People Customer Service Awards ceremony was held on Jan. 26. You can watch the recording now or read the stories of our customer service champions.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.
Nominate a PDX Employee
PDX Next Updates: TriMet Reopens, Tenant Mailboxes Move
Good news! On Sunday, Feb. 28, the Portland Airport station on the MAX Red Line will be back in business. Until then, there’s a PDX shuttle bus running continuously between the Mt. Hood and Portland Airport stations. 
That's not the only change ahead: On Monday, March 1, tenant mailboxes will relocate to the north pedestrian tunnel, underneath the escalator that comes down from baggage claim. 
Want to know what else is new? We'll keep you in the know on the PDX employee website, where we post PDX Next Updates monthly. Have questions or suggestions about construction? Email hello@pdxnext.com.
Stay Knowledgeable for Heart Month: Learn Airport AED Locations
Imagine for a moment that a traveler had a medical emergency nearby. Would you know how to help?
If not, take advantage of Heart Month in February – the perfect time to get up to speed on important resources right here at the airport. Even if you’re not trained in CPR, anyone can use an AED (automated external defibrillator) – you just follow the simple audio and visual commands on the machine. 
To help you know where to find an AED in case of emergency, check out this article and familiarize yourself with AED locations in the airport. Remember, more than 360,000 out-of-hospital cardiac arrests occur each year in the United States – immediate CPR and use of an AED can more than double a victim’s chance of survival.
PDX Love Stories Sure to Warm Your Heart
From starting a new life in America to working together for the TSA, love was in the air last week at PDX. Take a moment to read nine special love and friendship stories that took flight at one of America's best airports…you might even spot a few familiar faces!
Lunar New Year: The Year Of The Ox
Lunar New Year – also known as the Chinese New Year or Spring Festival – started on Feb. 12, marking the end of the Year of the Rat and the beginning of the Year of the Ox.
The annual event is celebrated in various East Asian countries and in many other parts of the world with feasts, fireworks and parades. For many, Lunar New Year is a weeks-long celebration marked by various rituals and traditions that are meant to usher in good luck for the coming year.
At PDX, we know our diversity makes us stronger. Watch the video of White Lotus Dragon & Lion Dance performing at the airport, enjoy a special discount from AtYourGate and join us in celebrating Lunar New Year!
PDX Economy Lot Vaccine Clinic: Eligibility, Appointments Required
In case you missed it, on Jan. 21, we launched a drive-thru vaccination clinic in partnership with OHSU and the American Red Cross in the PDX Red Economy Parking Lot. Please keep in mind that this clinic is only open to those who are eligible and have a pre-scheduled appointment. If you have questions – or if travelers, friends or family have questions – direct them to our vaccine clinic information page for answers.
PDX In Pictures
Last week was all about the storm, and while snow and ice and outages combined for an unexpectedly long and chilly experience, PDX kept right on rolling. As always, thank you to the many individuals and teams that keep the airport running. For some, this means having to stay in a hotel – and away from family – for nights at a time. For others, it means working extra long shifts around the clock to keep snow and ice at bay. Thank you for all that you do.

About PDX In Pictures: For this periodic segment, we've asked Airport Duty Manager Brian Burk to share photos he captures while on the job with PDX Airport Operations. Brian has worked for the Port of Portland since 2007, but his first PDX job was as a high schooler in 1994. He's a native Portlander and a pilot who loves photography, flying and taking people behind the scenes of his favorite place: PDX.
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Shannon McArthur, PDX Customer Relations, 503.415.6859
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