News and resources for airport employees.
News and resources for airport employees.
Cindy Young
Cindy Young Brings It Home with Friendly Customer Service 
Cindy Young with SP Plus Corporation was nominated by Angela, a PDX traveler:
"I lost my parking ticket and Cindy was super helpful, volunteering to take my issue so I didn't have to wait in a line of cars. She was very personable and even shared her love of Portland and Oregon.
One of the things I love about living in the Pacific Northwest is that people are friendly and willing to connect. I really enjoyed my interaction with Cindy and appreciated what she was able to share with me as a lifelong Oregonian.
Yeah, it sucked losing my ticket and having to pay the full-day price, but sometimes dumb things happen so that you can have an unexpected experience. Many thanks to her for making it easier and more interesting."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
The garden area at PDX
What's New with PDX Next: Get to Know the New Space and Sensory Room Update
You've explored the new PDX, you've admired the beautiful wooden roof and you've celebrated how locals made PDX the local-est airport yet. Now, brush up on your vocab and make sure you know what all those cool spots are called.
Concourse Connector: We're starting off with a refresher the Concourse Connector is back! It's the hallway that connects the B/C and D/E Concourses.
Ticket Hall: This is the area with all the ticket counters, located on four aisles. 
The Garden: Past the ticket hall you'll walk through the garden, a cluster of real-life trees, ferns and other foliage thriving under the skylights.
Market Hall: Giving a Portland walkable neighborhood vibe, the market hall is home to seven of the 24 new and returning shops and restaurants that are located pre-security.
The Steps: The coolest place to hang out while one of PDX's beloved musicians plays, you can hike up the stadium stairs – or take the escalators or elevators – to the top steps to get a better view.
The Mezzanine: Up the steps is the mezzanine, where you'll find Loyal Legion, all-user restrooms, the Lost and Found office and the classic PDX carpet!
Sensory Room Closure: Heads up! The PDX sensory room is closed for a little bit longer, until Thursday, Sept. 5. The PDX Maintenance team is installing a small mock fuselage gifted by Alaska Airlines to help travelers reduce stress and build confidence by practicing being in a plane before they fly.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
travelers passing through PDX
New September Saturdays at PDX Program Covers Your Parking with Purchase
Have friends and family who are excited to check out the new terminal but aren’t flying anytime soon? Let them know about our new September Saturdays at PDX program, where they can get a coupon to cover two hours of parking with a minimum purchase of $25 from pre-security shops and restaurants. Whether they want to try one of the 96 Oregon brews on tap at Loyal Legion, pick up the perfect card at Paper Epiphanies or check out one of our other pre-security spots, these are the dates to stop by: Sept. 7, 14, 21 and 28. Customers showing receipts with a total of $25 or more will receive a coupon pre-loaded with two hours of validated parking; any additional time will be charged at $4 per hour. Thanks for your help spreading the word!
Extended MAX line map
MAX Red Line Extension Now In Service
Exciting news – TriMet’s A Better Red extension project is complete, with trains now running between Hillsboro and PDX! A Better Red extends the MAX Red Line west to serve 10 more stations and improves schedule reliability for the entire MAX system, giving employees, visitors and people who live here a faster, car-free way to get to and from PDX.
Missionary Chocolates at PDX
Treat Yourself and Your Skin at Missionary Chocolates
Stop by Missionary Chocolates on Wednesday, Sept. 4 from 11 a.m. to 2 p.m. when they host Essance Skincare. Essance founder Jasmine Tran will share samples and answer questions about your skincare needs. Jasmine created Essance Skincare using her experience as a formulator at traditional beauty brands and her generational wisdom in plant medicine. Essance products use nature's finest ingredients, sourced organically, locally and sustainably. In addition to their local, handmade dairy-free, gluten-free, vegan truffles and treats, Missionary Chocolates also carries a selection of Essance Skincare products, and you can use your employee discount for 10% off!
Travelers dining at PDX
Vote Early, Vote Often for PDX Shops and Dining
This just in: PDX is nominated for USA TODAY’s 10 Best in the categories of “Best Airport for Dining” and “Best Airport for Shopping.” We’ve been working hard to make PDX feel like your favorite neighborhood, complete with the local spots you know and love. With nearly half of our shops and restaurants being women- and BIPOC-owned, we’re extra proud of what we’ve built together. If you feel the same, you can vote in each category once a day until Monday, Sept. 23. Want to go above and beyond? The Washington Post is looking for readers’ favorite U.S. airport, and if you’ve got a soft spot for the classic PDX carpet, local art, open spaces and home-grown shops, take a moment to tell them – we’d sure appreciate it!
Group of people at the FOD event.
PDX in Pictures
Thanks to this crew picking up FOD (foreign object debris), PDX is looking extra fly!
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