News and resources for airport employees.
News and resources for airport employees.
Earline Huntley Points the Way to Top Notch Customer Service
Passengers, travelers and visitors to PDX often have one thing in common: they've got questions. Luckily, PDX People – like Earline Huntley with Hertz Car Rental – have answers.
Earline knows the importance of helping travelers, even when they aren't at her counter for a rental. Part of a respectful and friendly customer interaction is answering questions for everyone, including those that might be trying to find a different business, airline or concession. 
When nominating Earline for a quarterly customer service award, her manager shared, "We have so many people come in to the rental car center confused and stressed. With her empathetic and respectful manner, Earline helps direct everybody where they need to go." 
Not only does her manager recognize her efforts, her customers notice it as well. One traveler recently commented, "She was a pleasure to work with, and made me and my wife feel special."
The PDX People Customer Service awards recognize airport employees who truly stand out as extraordinary. Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX employee website.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now. 
Nominate a PDX Employee
Here's a mock-up of what you might see when scaffolding goes up in the ticket lobby.
What's New with PDX Next: Concourse C, Ticket Lobby and Bag Road
Need a little pep in your step? We've got good news: Starbucks on Concourse C re-opens today!
On your way to pick up your iced latte, you might notice the Concourse C moving walkway is closed for removal. There may be a few more steps now, but when the new main terminal is complete, it’ll be a short stroll through a bright, open space.
If you look up in the ticket lobby, you've no doubt noticed the tell-tale signs of construction. As we continue to work on the ceiling in preparation for the new roof and HVAC system, our construction teams had to think creatively about the best – and safest – way to complete the overhead work.
With that in mind, starting the week of June 14, you'll see a new feature rise up in the ticket lobby: scaffolding. This allows ceiling work to continue efficiently and safely by eliminating the need for scissor lifts. It also allows multiple trades to work overhead at the same time.
We previously shared that pedestrian foot traffic should avoid bag road due to the construction. In the next week or so, you'll see signage helping you navigate alternative routes.
Also, if you’re driving a bag tug, there are new protocols in place to help you out. If you need to get through and construction vehicles are in the area, turn on your lights and honk twice to alert the crews that you need to pass through.
Looking for more? We're also keeping you in the know on what's new with PDX Next on the PDX employee website – check out the most recent update for a look at what other changes are ahead. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339. 
Your Feedback Leads to Clear Communication, Improved Passenger Experience
From new paths to security to relocations of familiar shortcuts, passengers need help adjusting to new airport sights and routes. Fortunately, PDX People are in tune with travelers...and it's your observations and feedback that create positive changes.
We saw your tweets and heard the comments: Better directional signage was needed to help passengers head to the correct checkpoints a big shift now that the Concourse Connector isn't around. 
Going with the old adage "bigger is better," we updated the wayfinding signage with giant letters to guide passengers. Additionally, ABM staff are now stationed at both ends of the ticket lobby to give directional help every day from 4:30 a.m. to 8:30 p.m.
If you have feedback, we want to hear it! The best way to share your ideas is by emailing or calling the construction hotline at 503.460.4339.
Safety at Work Starts with Recognizing Your Risks 
Did you know that 2021 marks the 25th anniversary of National Safety Month? This annual observance encourages employees to prioritize safety, at work and everywhere else.
For this first week of June, the focus is on preventing incidents before they start. No matter your role, you can make a difference by identifying risks, proactively reporting safety hazards, reporting suspicious activity and knowing your responsibilities as a PDX badgeholderKick off the month by testing your safety knowledge: Take this quick quiz to see if you can match the pictogram with the hazard.
PDX Comic: An Everyday Adventure Through Construction Detours
As you already know, things at PDX look a little different right now. Temporary walls have closed off parts of the main terminal, and we've installed detours to help you get around the construction that's underway.
While there’s much to look forward to, getting used to these changes might be a bit irritating – especially for those with a comfortable books-then-doughnuts airport routine. That's the setup to the latest comic from Oregon-based artist Aki Ruiz, who teamed up with writer JD Shadel to tell the story of a few travelers making their way through PDX in the not-so-distant future. Read on to see how the loveable duo discovers what magic is happening behind the scenes.
Read the PDX Comic
PDX in Pictures
Have you been to the new Tender Loving Empire location on Concourse E yet? In addition to their amazing selection of local goods, they also have a super secret stash of PDX carpet all ready for your shoe selfies! 

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