News and resources for airport employees.
News and resources for airport employees.
Jesse Fenton
Jesse Fenton Jumps in to Help Passengers in Need
A long day of travel that ended with a dead car battery left one traveler at their wits' end. Luckily Jesse Fenton (he/him) was around to assist:
"Travel days are exhausting at best and yesterday was no exception. After a long day of trains, buses and planes, I arrived at PDX with a sigh of relief – soon enough, I would be home. I walked to my car in the parking garage, only to discover that I had a dead battery. I contemplated leaving my car there for another night but realized I would have to make the trek back to the airport eventually to retrieve it.
I walked over to the elevator and pressed the information button on the courtesy phone. To my surprise, someone answered, even though it was after 11 p.m.! When I asked about a jump, they let me know someone was on the way. Within 10 minutes, I was powered up and ready to drive home.
Jesse – the gentleman that helped me – was friendly, knowledgeable and efficient. I am so grateful for the quick, convenient and free service that was offered. You have no idea how relieved I was. Your care is what makes PDX the best airport in the world. Thank you!"
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now. 
Nominate a PDX Employee
north baggage claim elevators and new BSO spaces.
New baggage office locations by the elevator
in baggage claim.
What's New with PDX Next: Baggage Service Office Relocations and Crane Pick
Baggage Claim: The first relocations in north baggage claim – baggage offices for United Airlines, Delta Air Lines and American Airlines – wrapped up last week. Their new homes are located behind the north elevator.
On the south side, you'll see a temporary wall going up near baggage carousels three and four, part of preparations for more temporary baggage services offices in the future. These changes are part of new main terminal work, structural upgrades and the construction of new offices, restrooms and escalators. You’ll see more relocations in the area in the coming months. The north restrooms will also close at some point, likely this spring.
Crane Pick: On Tuesday, March 14, from 1 to 3 a.m., expect some areas on Concourse C to close as cranes move equipment to the roof and areas below are blocked off for safety. This will include make-up areas one and two, the pet relief area, restrooms just past the south bypass, part of the area at the east end of Concourse C and the Alaska lounge. During most of this time, the south bypass will remain open. At the end of this work, there will be a 5- to 10-minute window where the south bypass will close, and spotters will be present to assist travelers.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Port of Portland airport operations team in the Operations workspace.
Members of the Port of Portland Airport Operations team
Snow Stories: Kudos to Café Yumm! and Port of Portland Airport Operations
Last week, we asked for your stories about teams and individuals who went above and beyond during the recent snow event – here's what you shared:
"The Café Yumm! team deserves recognition for their efforts. Due to the weather, there were lots of travelers in the airport, but limited food options. The Café Yumm! crew worked together and served hungry passengers until 10 p.m. on the first night of the snowfall. The next day, the morning team showed up in a carpool driven by a parent of one of the crew members!"
"The Port of Portland airport operations team stepped up when what was expected to be a minimal amount of snow turned into a record breaker within hours. The crew was called in for the snow event to take calls, address issues with all the extra travelers and run the snow teams on the airfield. It was a 24-hour operation, and each person dropped everything at home to respond to PDX for three days straight. Team members include Airport Duty Mangers Allison Tomasko, Steve Gharst, Blake Barnes and Brian Dodson; Airport Operations Specialists Z'ev Jenerik, Mauri McKitrik, Haley Verbrigghe, Chris Maffei, Austin Helms, Matt Rosales, Danny Gilliland, Garrin Black, Natalie Summerlin, Jeremiah Pacheco and Salima McRae; Airside Operations Planning Manager Dean Dodge and PDX Operations Impact Coordinator Brian Burk."
Thank you to the Café Yumm! team and Port of Portland airport operations for your hard work, kindness and dedicated service to the PDX community.
If you have a snow story to share, it's not too late to send it in! You can email PDX People Communications – please include names, companies and any other important details, including photos. We'll highlight your stories in the next PDX People newsletter and on digital signage, and all submissions will also be entered as nominees for the PDX People Customer Service Awards. 
Group of PDX employees posing with a sign that says
Be Knowledgeable: Upcoming Events and Classes on the PDX People Calendar 
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
Women's History Month Celebration at PDX: Join PDX People and the airport community to celebrate Women's History Month. Stop by Juliett on Concourse E for snacks, mocktails and music while you learn about women in aviation.
Civilian Response to Active Shooter (CRASE): On Tuesday, March 21, Captain T.J. Eriksen and Sergeant Jeremy Hepp will offer the CRASE course, where you’ll learn how to avoid an attacker, deny access to your location and defend yourself. Class size is limited, so sign up now. If you're interested in scheduling a private training for your employees, email Brenda.Reynolds@portofportland.com.
PDX Job Fair: Know friends and family who might be interested in working at the airport? Invite them to our PDX Job Fair on Wednesday, March 22, in the north tunnel where they can meet 25 different employers. Attendees can also be entered to win one of five $100 VISA gift cards and other door prizes when they fill out an application (must be present to win)!
Left: the length of Concourse E with the sun coming through the window at the end creating large rays of light; on the left mountains with an orange sun glow over the top.
PDX in Pictures
These two de-light-ful photos were shared by the Tender Loving Empire team. They both show a fiery glow – Concourse E on the left, by Adriana and, on the right, a photo taken from the parking garage by Amanda. If you have a photo of life around PDX, email it to PDX People Communications and we might use it in a future PDX in Pictures.
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