News and resources for airport employees.
News and resources for airport employees.
Three people standing in front of a projection screen that reads
PDX People Honored at Customer Service Awards
From finding lost items and reuniting them with their owners to observing their surroundings to spot passengers and colleagues in need of assistance, PDX People make our airport a safe and inclusive place to visit.
To recognize actions that truly stand out as extraordinary and support our PDX People core values – being friendly, knowledgeable and respectful – we host the PDX People customer service awards each quarter. Read the stories of the airport employees honored from October through December 2022 or watch the awards event recording.
Know an employee who embodies the PDX People values? Submit a nomination now for the next quarterly honors.
Nominate a PDX Employee
Roof construction site showing the future atrium area with stadium seats.
What's New with PDX Next: South Bypass, Make Up Units and Ticket Lobby Work, plus January Forum
South Bypass: Expect work in the south bypass starting today (Monday, Jan. 30) through Thursday, Feb. 2, from 6:30 a.m. to 4:30 p.m. Teams will be working on the flooring to level off some sections and you may see barriers blocking off the work areas, hear noise from the equipment and smell odors from the carpet adhering process. 
Make Up Units: Steel erection in the western expansion work area will impact make up unit 7 and a small area around it starting today through Saturday, March 4. Workdays are Monday through Saturday. 
Ticket Lobby: Expect to see scissor lifts in the central ticket lobby starting today through Tuesday, Feb. 14, from 6:30 a.m. to 4:30 p.m. Workdays are Monday through Thursday.
January Forum: Tomorrow (Tuesday, Jan. 31) at 10:30 a.m. you can get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
An all-user restroom sign with symbols indicating the restroom's uses.
Be Respectful:
All-User Restrooms
You may have noticed a post on PDX social media highlighting all-user restrooms. Did you know the airport has four all-user restrooms, located near gates B6, C5, D5 and E8? Sometimes called gender neutral or all-gender restrooms, these facilities can be used by anyone, regardless of their gender identity and expression. They're also helpful when it comes to caregiving, whether for adults or kids. Learn more about accessibility at the airport and visit the PDX People training page to find out how you can help make our airport welcoming to all travelers – including trainings on pronoun use and sensory inclusion.
British Airways plane.
British Airways Increases Nonstop Service between London and Portland This Summer 
Starting in June, British Airways will increase their service to one flight per day between PDX and London Heathrow. The route will use a larger Boeing 777-200ER aircraft – the first of its kind at PDX. Increased service will not only provide more flexibility for travelers seeking to visit the United Kingdom, but also in making connections through Heathrow to other parts of Europe. Travelers will also be able to fly Delta Air Lines to Amsterdam, Condor to Frankfurt or Icelandair to Reykjavík this summer.
Three people in front of a dumpster in a waste area at PDX.
Sorting Out the PDX Waste Areas
Keeping our waste areas organized and sorting your trash properly is part of maintaining a clean and safe airport environment. It also keeps shared spaces clean and usable for your fellow PDX People. Some key things to keep in mind:
  • Use a plastic bin – we call them “curbies” – to take glass to the waste site. Don’t put plastic bags in glass recycling. If you need a curbie, request one from our waste minimization team.
  • Only place food scraps in the food waste bin. Don’t put boxes, milk, unopened cans or other garbage in these bins, as contamination turns compost into garbage.
  • Dispose of liquids in your sinks. Don't dump liquids in the exterior water areas or in the compactor.
  • Run the compactor every time you load it. Your co-workers will thank you when they arrive to drop off their garbage.
Check out the full article for all the details on sorting waste. Want to “talk trash” with the waste minimization team and be knowledgeable about the process? Your manager can book a training with the team by emailing lesswaste@portofportland.com. Thanks for helping keep PDX a clean and safe place to work.
Roof Sneak Peek in the News 
After three years of hearing construction sounds and feeling vibrations as the new wooden roof was installed, some of the first people to see it in place were those who work at the airport every day. On Saturday, Jan. 21, many PDX People had the opportunity to step behind construction walls, look up and admire what we’re building...and several media outlets came along for the sneak peek. Watch the KOIN news story, then check out more coverage from the Daily Journal of Commerce and KATU.
PDX in Pictures
Over the weekend, we celebrated Lunar New Year 2023 – the Year of the Rabbit – at the airport. The event was organized by the PDX People program, which is centered around celebrating and promoting employee culture.
Saturday's celebration included a traditional lion dance by the White Lotus Dragon and Lion Dance group, followed by a procession through the ticket lobby and Concourse C. Red envelopes containing chocolate coins – a Lunar New Year tradition in many countries – were passed out to employees and passengers. Thanks to everyone who helped make the event happen and to all who joined in the fun!
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