Penn Information Systems & Computing
Socially distanced graduating students in Franklin Field during 2021 Commencement
COVID Year in Review
Beginning in March 2020,
ISC partnered with Schools & Centers
to respond to COVID-19.
Dramatic Service Increases 
  • Sustained service amid dramatic usage increases in Teams, Zoom, BlueJeans, and Slack
  • The creation of a centralized student help desk with after-hours support
  • Regular meetings among the Penn IT community to maintain open lines of communication, identify opportunities and remove obstacles
  • ISC negotiated $8.2M in vendor discounts on more than 300 contracts
Teams Chat Messages showing a more than threefold increase in volume beginning in March 2020 Monthly Slack Messages showing a more twofold increase in volume beginning in March 2020
Remote Teaching & Learning 
  • Delivery of a new “Academic Toolkit”
  • The consolidation of Schools and Centers to a central Zoom tenant
  • Central Pool classroom upgrades
  • Launching the campus VPN service for secure network connections
  • Enhanced LinkedIn Learning
  • Providing enhanced Virtual Desktop solutions
  • Penn wireless service expansion
  • Rollout of the PennFlex Phone for telepresence
Zoom Minutes showing increases to nearly 20 million minutes per month during peak remote instruction Panopto Minutes showing an increase from thousands of minute to peaks of over six million minutes per month during the height of remote instruction
Supporting Public Health Efforts 
  • PennOpen Pass 
  • Nine COVID-19 testing sites 
  • The spring COVID vaccination clinic 
  • UPenn’s COVID-19 website data and reporting 
  • Establishing call centers 
  • Helping build and deliver on campus COVID communication plans
COVID Testing by Month peaking at over 70 thousand tests in March 2021 PennOpen Pass usage showing more than doubling of student usage in January 2021 with student return to campus
In summary, it’s been a remarkable year.
Thank you for all you’ve done to enable us to succeed together during this extraordinary time.

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