COVID Year in Review
Beginning in March 2020,
ISC partnered with Schools & Centers
to respond to COVID-19.
Dramatic Service Increases
Sustained service amid dramatic usage increases
in Teams, Zoom, BlueJeans, and Slack
The creation of
a centralized student help desk
with after-hours support
Regular meetings among the Penn IT community
to maintain open lines of communication, identify opportunities and remove obstacles
$8.2M in vendor discounts
on more than 300 contracts
Remote Teaching & Learning
Delivery of a new
The consolidation of Schools and Centers to a
central Zoom tenant
campus VPN service
for secure network connections
enhanced Virtual Desktop solutions
wireless service expansion
Rollout of the
Supporting Public Health Efforts
COVID-19 testing sites
spring COVID vaccination clinic
UPenn’s COVID-19 website
data and reporting
Helping build and deliver on
campus COVID communication plans
In summary, it’s been a remarkable year.
Thank you for all you’ve done to enable us to succeed together during this extraordinary time.
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Information Systems & Computing
University of Pennsylvania
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