If you're having trouble viewing this email, you may view it online. PXWEEKLY Your Patient Experience Newsletter Jason Wolf, PhD, CPXP, President & CEO of The Beryl Institute, depicts the primary insights and the reflections from this year’s State of Patient Experience benchmarking study. It is safe to say patient experience is perhaps at the most exciting moment in its arc of life. Read More
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Presented by Lori Gunther, MS, CPXP, CEO & Partner, Synova Associates and Stacy Palmer, CPXP, Senior Vice President & COO, The Beryl Institute Moderated by Jason A. Wolf, MS, PhD, CPXP, President & CEO, The Beryl Institute Panelists: Alpa Vyas, Vice President, Patient Experience, Stanford Health Care Presented by Amy Crowe, Patient Advocacy Program Manager, Novant Health Presented by Lizabeth Huggins, MS, CPXP, Assistant Vice President, Atrium Health & Julie Keller, CPXP, Solutions Consulting, Healthcare Practice, Medallia Presented by The Beryl Institute's Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development and Becky Reisinger, Manager, Learning and Professional Development Presented by StudentsCare's Erica Sokol, Founder & CEO and Presented by CJ Merrill, MSN, RN, CPXP, CPHQ, Patient Experience Officer, Mission Health System Designed to facilitate networking opportunities and build the local patient experience community, these lunch and learn events provide the opportunity to further network with colleagues in your region and engage in facilitated discussion to share ideas, hear successful strategies and learn from other challenges on patient experience improvement.
This month we will highlight resources addressing the needs of patient experience leaders in the Pediatric/Children's Hospital arena, as well as the broader community of hospitals and practice settings who provide pediatric care. Have you signed up for the PX Solutions Feedback Program? Powered by BAHA Enterprises, the program allows you to contribute to development of innovative patient experience solutions by opting-in to join a product review panel. You will be compensated for providing virtual feedback on products and services as you help drive innovations that will impact patient experience in organizations around the world. Learn more about the program here.
41% of parents may seek new provider because of unvaccinated children at their doctor's office. (August 2019, Science Daily) The politics of health care are changing. And one of the most controversial parts of the Affordable Care Act — the so-called Cadillac tax — may be about to change with it. (August 2019, Kaiser Health News) Recently, the Centers for Medicare & Medicaid Services finalized payment and policy rule changes related to post-acute care. The new regulations, including changes to the accountable care organization and skilled nursing facility payment models, seek to improve patient care and outcomes for challenging populations and reduce cost. (September 2019, McKnight's Long-Term Care News) Not all impactful changes have to be big. Sometimes, a cozy gown can make all the difference. Karen, a patient from an imaging facility in Georgia, expressed she was a little stressed about her visit. However, when she put on the Comfort Care pink gown, it changed her experience because it made her temporarily forget how stressed she was. Learn how you can offer the soft and comfortable Comfort Care gown to your patients. (September 2019, ImageFIRST) Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement. 1831 12th Avenue South, #212 | Nashville, TN 37203 |