COMMUNITY UPDATE
 July / August 2019
New Patient Advocacy Grant Research Report
Establishing Evidence-Based Benchmarks & Guidelines for the Field of Patient Advocacy: Survey Results
Patient Advocacy Community members, Kim Pedersen, CPXP, Director Patient Relations and Susan Brady, DHEd, Director of Research at Marianjoy Rehabilitation Hospital share their research findings in new Grant Research Report, Establishing Evidence-Based Benchmarks & Guidelines for the Field of Patient Advocacy: Survey Results.

The report provides guidance for the establishment of benchmarks related to processes for grievances and complaints, a baseline assessment of current knowledge within the field of patient advocacy personnel and identifies common work environments and characteristics for individuals within the field of patient advocacy. 

> Download the Report
Volunteer Opportunities
The Patient Advocacy Community volunteers help support the work and provide direction for the Patient Advocacy Community of The Beryl Institute. Volunteering is great way to build valuable professional relationships, expand your knowledge and grow your career.

> View Volunteer Opportunities
Upcoming Events
September 26, 2 - 3 PM ET
Access for All: Equality in Healthcare Services Within Your Organization
Led by Amy Crowe, Patient Advocacy Program Manager, Novant Health

December 10, 2 - 3 PM ET
Management Overnight Program: Through the Eyes of the Patient
Led by Darol Bates, Director of Patient & Family Advocacy, Northern Westchester Hospital 

 
New Patient Advocacy Podcast
Just Roll With It
Listen to the journey of one Occupational Therapist who made a transition in her career path due to burnout and learn about what practices she believes we need to implement today to improve the staff and clinician experience. 

> Listen to the Podcast
A Note from PAC Leader Kate Clarke
I hope everyone is enjoying their summer and finding time to recharge! As I sit thinking about what theme I might focus upon in this message so many different ideas come to mind and two threads seem to weave through all my ideas.
First, staying connected to our work in this challenging day and second, compassion.
As Patient Advocates, we are so often motivated by doing “the right thing” and even when that is difficult there is an intrinsic reward in knowing that our values compass has stayed at true north! Even still, it can get exhausting, so I ask what are you doing to take care of yourself? As patient advocates we are so ready to place our needs, feelings and spirit aside to support and care for others but how can we continue to provide that support if we are depleted? 
Please join me in making a commitment to self-care this summer! We can be so much more present for others when we first do more for ourselves.
“Compassion heals what medicine cannot touch” - Allison Massari
Kate Clarke
Manager, Patient Relations/ Interpreter Services
Northwestern Medicine
The bi-monthly PAC Update is authored directly by members of the Patient Advocacy Community. To contribute to a future publication contact a member of the PAC leadership team.
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