We are excited to announce the publication of Volume 7, Issue 1 of Patient Experience Journal (PXJ), an international, open access, peer-reviewed journal focused on research and proven practices around understanding and improving patient experience. Read in over 200 countries and territories, PXJ has over 600,000 article downloads and is committed to disseminating rigorous knowledge and expanding the global conversation on evidence and innovation on patient experience.
Published in association with The Beryl Institute, Volume 7, Issue 1 includes 16 articles from 47 contributing authors representing commentaries, personal narratives, research studies and case studies.
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In last week's headliner webinar, Jason Wolf shared an update on HX2030, a community inquiry focused on uncovering fundamental actions that will guide us in ensuring an unwavering commitment to the human experience in healthcare over the next decade. Over 1,000 members of The Beryl Institute community provided input through a series of virtual conversations and a global survey resulting in a dynamic framework comprised of six fundamental actions that what will be essential to elevate a commitment to human experience.
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Theresa Dionne, MA, CPXP, Consultant, Patient Experience, shares that as we observe social distancing, healthcare professionals are finding that virtual care visits provide an alternative way to compassionately connect with patients.
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Melissa Thornburg, Senior Performance Improvement Coach at pCare, provides examples of small opportunities to honor healthcare staff during this world pandemic that will provide them with the care and support they need to continue to effectively treat their patients with compassion and respect.
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PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
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Dayton Children’s Hospital has seen an increased number of patients in their perioperative environment with a diagnosis of autism spectrum disorders over the last few years. Their goal was to decrease anxiety and maladaptive behaviors without the use of medications. This case study explains how they were able to improve the experience for patients with autism spectrum disorder, decrease the need for medications to help anxiety during the preoperative process and decrease anxiety and maladaptive behaviors without the use of medications.
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Welcome, New Members
Membership with The Beryl Institute community represents a high level of commitment to build and sustain a culture of delivering patient experience excellence. We were excited to welcome new members from the following organizations in April:
- Adirondack Health
- Alameda Health System
- Alta Bates Summit Medical Center - Summit Campus
- GE Healthcare
- Health Advocate Resource Team
- HydraCor, LLC.
- Impreza Consulting
- King Research Solutions
- Lehigh Valley Health Network
- North Shore Medical Center - Salem Hospital
- NSW Health
- Palomar Health
- Practical Healing LLC
- Royer Consulting
- Service Management Group
- Social Work in Progress
- SpellBound AR
- St. Luke's Hospital
- UNC Health
- UnityPoint Health - Meriter
- VITAS Healthcare
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While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 9, 2020. Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Sessions
Wednesday, May 6, 12:00 - 1:00 PM Education Beyond the Four Walls: Using Everyday Technology to Improve Patient Experience
Friday, May 8, 12:00 - 1:00 PM Capturing the Whole Patient: Using Granular Racial/Ethnic, Sexual Orientation and Gender Identity Data to Improve Patient Experience and Quality
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May 12, 2 - 3pm ET
Facilitated by: Marie Abraham, MA, Vice President, Programming and Publications, Institute for Patient-and Family-Centered Care
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May 15, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
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May 19, 2 - 3pm ET
Presented by: Jocelyn Cornwell, Chief Executive, The Point of Care Foundation
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May 28, 2 - 3pm ET
Presented by: Catherine K. Craven, PhD, MA, MLS, Senior Clinical Research Informaticist, Mount Sinai Health System
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May 29, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
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MAY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Innovation and Technology. As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care.
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Innovation is the life blood of all industries. Without it, organizations are unable to meet the changing needs of their “end users.” Over time, technology and other aspects of modernization falls behind leaving an organization vulnerable to competition and, ultimately, lack of innovation impacts the bottom line and an organization suffers or dies. So, if we accept innovation as a necessary life force within any industry/ organization, we must then both anticipate and invite innovation within the healthcare space.
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This paper explores why and how healthcare technology continues to play a vital role in addressing and impacting patient experience and engages a diverse range of perspectives from chief information officers and chief experience officers to technology product innovators and the voices of patients and families.
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Published in collaboration with March of Dimes and Synova Associates, LLC, Improving Patient and Family Experience in the NICU: A Practical Application of the Experience Framework explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs).
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Special Thanks to our Supporting Partners
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