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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

Hospitals Tell CMS to Slow Flood of New Alternative Payment Models
Providers are pleading with the CMS to slow its flood of new payment models in the effort to move from fee-for-service to value-based care. (Modern Healthcare, October 2016)

CMS Posts Patient-Centered Rules for Long-Term Care Facilities
New CMS rule will require long-term care facilities to remove arbitration clauses from their contracts, helping to improve patient-centered care, patient safety and care quality. (PatientEngagementHIT, September 2016)

How Value-Based Reimbursement Affects Physician Productivity
As payers push for more value-based reimbursement adoption, many healthcare organizations are wondering how to restructure physician productivity strategies to meet the unique requirements of performance-based payments. But the key to success may be to incorporate patient experience into physician productivity goals in order to boost a healthcare organization’s bottom line. (RevCycle Intelligence, October 2016)

PRESS

A Whole Hospital Approach to Patient Engagement
In order to enhance the patient experience, healthcare leaders should look at how each department can play a role in improving the relationship between the patient and the hospital to both increase job satisfaction for internal staff and to provide the best care experience possible for the patient. (Advance Healthcare Network, September 2016)

New Virtual Reality Program for Young Cancer Patients Aims to Lift their Spirit
The USC Norris Comprehensive Cancer Center has teamed with a nonprofit on a virtual reality initiative for patients in the Adolescent and Young Adult Cancer program at USC. The initiative aims to provide a library of curated cinematic and interactive VR experiences using the most advanced media technology available to lessen a patient’s discomfort and anxiety with quality entertainment. (USC News, October 2016)

Conn. Hospital Upgrades Patient Experience with 'Luxury' Family Suites
The luxury suites are part of the hospital’s aim to improve the patient and family experience, according to its website. As part of its commitment to patient-centered care, the hospital says it intends to exceed the “physical, mental and spiritual needs of all” who come through their doors. (FierceHealthcare, September 2016)

Monster-Filled Game App Aims to Make Patient Experience Less Scary
Throughout the summer, hospitals have been sharing how they've used Pokémon Go as a patient experience measure. Now, St. Joseph's Children's Hospital has taken that concept and improved upon it by creating a hospital-based game app to distract, educate, and assuage patients' fears (HealthLeaders Media, October 2016)

PUBLICATIONS

Early Experiences Engaging Patients Through Patient and Family Advisory Councils
This study reports early experiences with Patient and Family Advisory Councils (PFACs) from interviews of patients and practice staff in the Comprehensive Primary Care initiative, and identify ways to improve PFACs. (Journal of Ambulatory Care Management, October 2016)

The Experience of Patients Engaged in Co-Designing Care Processes
This study explores the importance of creating opportunities for patients and healthcare providers to share their unique experiences and expertise to better understand each other's reality. (Health Care Manager September 2016)

Clinician Perspectives on an Electronic Portal to Improve Communication with Patients and Families in the Intensive Care Unit
This study identifies clinician perspectives on the current state of communication among patients, families and clinicians in the ICU, and assesses their views on whether and how an electronic portal may address existing communication deficits and improve care. (Annals of the American Thoracic Society, October 2016)

FROM THE INSTITUTE

All Voices Matter in Patient Experience Design: A Commitment to Action in Engaging Patient and Family Voice
Published in Healthcare Management Forum (HFM), this podcast highlights an article written by President of the Institute Jason Wolf on "All Voices Matter in Patient Experience Design: A Commitment to Action in Engaging Patient and Family Voice." This exclusive interview provides further insight into the article through Jason’s commentaries and reflections. HFM is the official peer-reviewed journal of the Canadian College of Health Leaders. With the constant transformation of the healthcare system for the past 15 years, this issue is a special edition on patient engagement in system design. (September 2016)

The PX2017 Call for Submissions Tells Its Own Patient Experience Story
As we prepare to announce the Patient Experience Conference 2017 program this week, it occurs to me there is an important story to be told. The organizations represented, the content shared and the volume of submissions received is a microcosm of what we believe to be true about the patient experience movement. (October 2016)

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.

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