Let’s coordinate, share ideas, and learn from our individual customer groups on how we can work together to better serve Tennessee’s low-income families.

At TDHS, we are more focused than ever to continue streamlining our modernization efforts to enhance the customer experience and strengthen the way we manage cases. The One DHS Customer Portal provides an easy entry point for customers to access all TDHS programs and services in one convenient location. This improvement is designed to create a more efficient workflow for both TDHS staff and the individuals we serve, ensuring that every customer has greater access to the support they need.

Our efforts are guided by a simple but important belief: human services are more than the delivery of benefits—they are a pathway to economic freedom and well-being. We are committed to building systems that not only provide support in times of need but also help people achieve lasting stability and success.

As we continue to refine the One DHS Customer Portal, customers can look forward to easier application processes, clearer access to case details, and more self-service options that reflect the way people today work and seek convenience. It is at the intersection of business process and technology where we see the greatest opportunity for growth, and we are grateful to continue in this journey to revolutionize how we serve our customers.

The Division of Rehabilitation Services, in partnership with Synergy Evaluation Institute (VR’s external evaluator), is inviting current and former Vocational Rehabilitation (VR) participants to take part in a needs assessment.

The needs assessment is a  valuable opportunity for customers to help shape the future of VR services in Tennessee. We’re asking our partners to help share this opportunity with individuals in your network who have received VR services.

VR Customers can take the survey by clicking here. Survey responses are due by September 2, 2025. 

As part of our ongoing efforts to improve the customer experience, we continue to add new enhancements to the One DHS Customer Portal. The portal now offers more seamless access to all TDHS programs and services in one convenient location.

Using the One DHS Customer Portal, customers can:

By integrating more programs into the portal and enhancing existing tools, we aim to reduce barriers, improve response times, and ensure that customers can connect with the help they need more efficiently.

To visit the One DHS Customer Portal, click here.

Double Up Food Bucks (DUFB) is a year-round SNAP-doubling program offered at farmers markets and grocers across the country. Nourish Knoxville offers DUFB at all of its markets, as well as at partner locations across East Tennessee. Double Up is provided in partnership with the Fair Food Network.

Customers who participate in the Supplemental Nutrition Assistance Program (SNAP) can swipe their EBT card at the market to match up to $20 per day in Double Up tokens to be spent on fresh produce: fruits, vegetables, mushrooms, herbs, and food-producing plants. For instance, a family that spends $10 in their SNAP benefits receives an additional $10 in Double Up tokens to spend at the market on fresh produce.

Double Up is a triple win: families eat more healthy food, area farmers gain new customers and increase revenue, and more food dollars stay in the local economy. For more information about the program and participating partners, please visit: https://doubleuptn.org/.

What: Parents and Partners Connect – Child Support

A virtual question and answer session with Child Support professionals from the Tennessee Department of Human Services. These online sessions are an opportunity for Tennessee parents to get answers about Child Support Services from TDHS with topics including services offered, case classifications, the parties involved in child support, the application processes, and problem-solving.

If you’re new to child support in Tennessee or have questions about related services, this is a great opportunity to ask questions with experts.

When: September 17, 2025, 11:00 am – 12:00 pm CT

Where: Online; Register Here

What: Career Readiness Workshop – Bradley County

Bradley County job seekers with disabilities and other community members are invited to a Career Readiness Workshop hosted by the Vocational Rehabilitation (VR) Program at TDHS.

Workshop topics include:

-An Introduction to Vocational Rehabilitation Services

-Job Interview Preparation and Practice

-Dressing for Job Success

-Resume Writing and Review

-Application Coaching

When: September 24-26, 2025, 2:30 pm - 4:00 pm ET Each Day  

Where: Cleveland Bradley County Public Library

795 Church St. NE

Cleveland, TN 37311

At TDHS, we are consistently looking for dedicated and enthusiastic individuals who are eager to make a meaningful difference in our state. If you are interested in joining our team, please review new career opportunities on our website.

Detailed listings on all open positions (Preferred and Executive Service) can be found at https://www.tn.gov/careers/apply-here.html. Preferred Service job postings through the Tennessee Department of Human Resources (DOHR) open on Thursday and close on the following Wednesday evening at 11:59 pm CST, depending on the length of the requisition.

Family Assistance and Child Support

Eligibility Assistant

Decatur County – 70511 (Closing Date 9/8/2025)

Stewart County – 70505 (Closing Date 9/1/2025)                         

Eligibility Counselor 1*

Wilson County – 70501 (Closing Date 9/1/2025)

Office of Inspector General

Program Monitor 2         

Knox County - 70314 (Closing Date 9/1/2025)

Rehabilitation Services

Vocational Rehabilitation Counselor – Masters

Coffee County – 70506 (Closing Date 9/1/2025)

Roane County – 70508 (Closing Date 9/1/2025)

Knox County – 70510 (Closing Date 9/1/2025)

TDHS staff participate in a panel discussion at the Elder Justice Conference. Pictured in this photo from left to right are Thomas Hopkins, APS Investigative Specialist II; Mandy Morton, Bluecare Case Manager; Rebecca Veazey, CREVAA Program Manager for ETHRA; Bill Benson, NAPSA National Policy Advisor; Kathy Cherry, APS Nurse; Paul Helton, DHS Senior Associate Counsel; and Patti Tosti, APS Director of Interagency Collaboration and Research.

This Newsletter will be distributed on the last Wednesday of each month, and we kindly ask that all news be approved by leadership and submitted at least three weeks in advance.

Let’s coordinate, share ideas, and learn from our individual customer groups on how we can work together to better serve Tennessee’s low-income families.

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