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ON THE ROAD  The Power of All: Engaging Individual and Collective Focus to Improve Care Experiences Our latest On the Road took us to the warmth and comfort of Ann and Robert H. Lurie Children’s Hospital of Chicago. Located in the heart of downtown Chicago, Lurie Children’s mission is to enhance the health and well-being of children through patient care, research, education and advocacy. Lurie Children’s integrated approach to patient experience provides a culture of care within the organization by being people-focused. This includes their employees, the patients and families they serve and the community partners beyond, a true testimony of how all roles matter in patient experience.   > Read More CASE STUDY  A Journey of Cultural Transformation: Engaging the Hearts of Teams and Leaders to Elevate the Experience The University of Chicago Medicine illustrates how they capitalized on their people as their biggest asset. Valuing their people, engaging them in experiences that reconnects them to purposeful and meaningful interactions, identifying and leveraging their strengths and acknowledging their capacity to change a world is the catalyst which fuels transformational change to cultivate a palpable culture of caring.  > Read More MEMBER SPOTLIGHT Katie Shea Patient Experience Coordinator, Guest Relations Barton Health South Lake Tahoe, California In her role, Katie develops and implements programs that foster patient experience awareness, service excellence and employee engagement. She supports and inspires the "influencers" in her organization to promote a patient-centered and purpose-driven culture. She also manages patient perception survey strategies and data analysis and collaborates with executive team members, department directors and managers and ad hoc committees to create, coordinate and maintain a wide range of cost effective programs/system improvements to promote consistently exceptional care and improve employee performance. > Read More GUEST BLOGS Patient Experience Thoughts from Members of the Institute Taking the Long View of Patient Experience Allison Chrestensen, MPH, OTR/L, founder of Tandem Healthcare Solutions, shares her personal patient story and how taking the "long view" of patient experience work helps us to realize the true impact of "the little things".    > Read More Connecting with Patients is Key Tom Scaletta, MD, CPXP, emergency department chairperson and medical director of patient experience for Edward Elmhurst Health and President of the American Academy of Emergency Medicine, shares the importance of having communication tools to interact with patients and family members.  > Read More NEW ORGANIZATIONAL MEMBERS Special welcome to the following organizational members who recently joined The Beryl Institute community, representing the highest level of commitment to build and sustain a culture of delivering patient experience excellence. Cass Regional Medical Center, Harrisonville, MO Copper Ridge Surgery Center, Traverse City, MI DTA Associates, Inc., Edina, MN Duke University Health System, Durham, NC Elsevier, Philadelphia, PA Kelsey-Seybold Clinic, Houston, TX Ministry of National Guard-Health Affairs, Riyadh, Saudi Arabia PrairieCare, Brooklyn Park, MN Royal Ambulance, San Leandro, CA > View Full Community Profile Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience. Forward to a friend or share with colleagues using any of the links at the top of this email. Was this message forwarded to you? Sign up to receive updates from The Beryl Institute here. connect with us: The Beryl Institute | 1560 E Southlake Blvd, Ste 231 | Southlake, TX 76092 www.theberylinstitute.org

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