As we continue to move through the COVID-19 pandemic, our community has initiated an exploration on what a New Existence in healthcare will call on us to do in order to support a sustained commitment to the human experience.
Initial actions have been framed by an international steering team and we now seek to identify priorities and gather feedback via a global survey. Please take a few minutes to share your thoughts in this important evolution for healthcare and our commitment to elevating the human experience.
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Supporting our commitment to further innovation in the marketplace, we invite you to contribute to the development of innovative patient experience solutions by opting-in to join a product review panel. BAHA Enterprise’s validation platform, powered by The Beryl Institute Community, compensates you for providing virtual feedback on products and services as you help drive innovations that will impact patient experience in organizations around the world.
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Last week we launched a new microsite, Honoring Human Service. In a spirit of appreciation and recognition of the heroic efforts taking place to address the COVID-19 pandemic, the purpose of this site is to share and celebrate the human spirit and highlight the extraordinary experiences collected from healthcare providers, caregivers, essential workers and the patients themselves.
During these times, the power of community and shared experience has never been more important. We encourage you to submit your own stories, videos and pictures highlighting how patients, families and healthcare providers have shown strength, love and resilience in the most difficult circumstances.
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Allison Chrestensen, MPH, OTR/L of Tandem Healthcare Solutions explains how showing ourselves kindness through Mindful Self-Compassion, we may discover that we’re more able to show compassion to others, even when things don’t turn out perfectly.
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"As our world continues to navigate through its current dual challenges, I have been inspired by incredible leaders within our PX Community. They have had the courage to do their part to elevate the human experience in healthcare including shining a light on the disparities that this crisis has exposed, gaps such as health inequities in access, quality and affordability of medical care."
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"The caregiving universe changed in a flash, with little time to pivot or adjust to a new normal. Suddenly, the daily routines that provided some semblance of calm and well-being simply imploded. Access to home health, adult daycare, preventive care visits, and other critical services we use every day practically disappeared in most communities. Even worse, many medications used to treat chronic illness are in short supply, like hydroxychloroquine, used to treat lupus and rheumatoid arthritis."
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Membership with The Beryl Institute community represents a commitment to building and sustaining a culture of patient experience excellence. We were excited to welcome new members from the following organizations in May:
- A BRAZILL FOR TANDIGM HEALTH/IBC
- Adventist Health Portland
- Atrium Health Carolinas Medical Center and Levine Children's Hospital Division of PEM
- Bristol, North Somerset and South Gloucestershire CCG
- Evolution Healthcare Hospitality Services
- Hackensack Meridian Health
- HCA
- HealthPartners
- Healthwise, Incorporated
- Hope Health
- iuhealth
- MedStar Georgetown University Hospital
- NSW Health
- Oregon Health and Sciences University
- Palomar Health Downtown Campus
- Phoenix Children's Hospital
- Scrubs & Beyond
- St. Luke's Health System
- UConn Health
- Wellspan Health System
- Western Sydney LHD
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While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 2020. Sign up any time to have access to the library of recorded sessions as well as live upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Sessions
Wednesday, June 10, 12:00 - 1:00 PM ET Poster Presentations
- Fears of Parents When Their Child is a Patient
- Can Hospitality Industry Best Practices Enhance the Patient Experience?
Friday, June 12, 12:00 - 1:00 PM ET Structuring your Family Advisory Council for the Long Haul CHEO
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June 9, 2 - 3pm ET
Presented by The Beryl Institute's Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development, and Becky Reisinger, Director, Learning and Professional Development
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June 11, 2 - 3pm ET
Moderator: Susan Haufe, Chief Healthcare Advisor, Qualtrics
Panelists: Laura Cooley, PhD, Senior Director, Academy of Communication in Healthcare, Dr. Lars Osterberg, Director, Educators for CARE, Stanford University School of Medicine Mystique Smith-Bentley, Executive Director, Service Excellence, Stanford Health, Dr. Deepa Thakor, Clinical Assistant Professor, Medicine, Stanford University
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June 12, 11am ET
Special Guest: Marsha Sinanan-Vasishta, MSN, MBA, RN NEA-BC, CPXP, Deputy Chief Nursing Officer, Mount Sinai Morningside
We invite you to join our Community Briefing and Conversations where we share key headlines and reflections from our community and engage participants in 2-3 core questions using the chat feature. Please register in advance to receive log-in details. Registration is open to all.
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June 16, 2 - 3pm ET
Presented by: Silvina de la Iglesia, CMI Spanish, Associate Director, Language Assistance Program, Patient Service Center, The Mount Sinai Hospital Erica Rubinstein, LCSW, CPXP, Vice President of Service Excellence & Patient Experience, The Mount Sinai Health System and Lourdes “Lulu” Sanchez, MS, CMI, Director of Implementation, LanguageLine Solutions Susan Haufe, Chief Healthcare Advisor, Qualtrics
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June 18, 2 - 2:30pm ET
Presented by: Tiffany Christensen, CPXP, Vice President, Experience Integration
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June 23, 2 - 3pm ET
Presented by: Vanessa Mona, Director of Care Experience, Henry Ford Health System and Heather Hallett, RN MBA, VP Customer Success, SONIFI Health
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June 26, 11am ET
We invite you to join our Community Briefing and Conversations where we share key headlines and reflections from our community and engage participants in 2-3 core questions using the chat feature. Please register in advance to receive log-in details. Registration is open to all.
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JUNE'S FEATURED STRATEGIC LENS
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The space in which a healthcare experience is delivered and the practices implemented to ensure a positive, comfortable and compassionate encounter must be part of every effort.
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Special Thanks to our Supporting Partners
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