Join the Patient Experience Community
Now more than ever, connection to your peers, resources and learning programs is essential in supporting your experience efforts. We understand the budget constraints brought on by the current healthcare crisis and offer you a 20% discount on individual membership through September 14, 2020. The discount code is 2020PX20%.
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We are excited to welcome seven new members to the Institute's Conference Planning Committee. The committee advises on content, format and logistics to help ensure Patient Experience Conference remains a relevant and enjoyable experience for participants.
Syed Ahmed, MD CPXP, Physician, Northwest Community Hospital
Nicole Allen, MHSA, Assistant Vice President, Patient Experience, Ambulatory Surgery Division, HCA
Marcelo A. Alvarenga, MD, Msc, CPXP, Physician and CEO & Co Founder, ConectaExp Consulting
Miranda Bond, MHR, CPXP, Director, Patient Experience, Parkland Health & Hospital System
Beth Daddario, CAVS, Director, Volunteers, Retail, and Guest Services, Inspira Medical Centers Vineland and Elmer
Maxine Legall, MBA, MSW, Director, Patient Experience & Cultural Transformation, Mount Sinai
Garrett A. South, MPH, CPXP, Patient Experience Lead, NewYork-Presbyterian
Learn More
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We recently launched the Honoring HumanService microsite in a spirit of appreciation and recognition of the heroic efforts taking place to address the COVID-19 pandemic.
We encourage you to submit your own stories, videos and pictures highlighting the tremendous ways that patients, families and healthcare providers have shown incredible strength, love and resilience in the most difficult circumstances. Through these stories, we aim to help community members find comfort and honor those who have given so much.
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"Volunteers carry great responsibility as a critical contact point for those engaging in healthcare, and they help fill the needs of organizations in expanding capacity in a lean operating world. This requires a perspective on both the value of volunteers as well as the means in which they are strategically deployed, including how they are recruited, developed, evaluated and supported."
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National Program Manager, Policy VHA Office of Patient Advocacy, U.S. Department of Veterans Affairs Washington, D.C.
As the Veterans Health Administration (VHA) Office of Patient Advocacy National Program Manager for Policy, Ron's key responsibilities are providing enterprise-level oversight, structure, professional development, program and policy information and guidance to Patient Advocates, Patient Advocate Supervisors and Leadership in VA Medical Facilities and Veterans Integrated Service Networks across the country.
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While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 21, 2020. Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Sessions
Wednesday, August 19, 12:00 - 1:00 PM ET State of PX Policy: An Update from the PX Policy Forum
Friday, August 21, 12:00 - 1:00 PM ET Arts in Wellness: Healing the Whole Patient
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August 18, 2 - 3pm ET
Presented by: Jan Gnida, CPXP, Senior Vice President of Research Operations, PRC and Andrea Paseka, Director, CAHPS Production, PRC
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August 25, 2 - 3pm ET
Facilitated by: Kirsten Corley, MBA, CPXP, Director of Patient Experience, UnityPoint Clinic and Rachel Hardin, MHSA, Director, Provider Services, UnityPoint Clinic
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August 26, 5 - 6pm ET
“How to Be an Antiracist” by Ibram X. Kendi
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September 1, 2 - 3pm ET
Presented by Jessika Boles, PhD, CC, Child Life Team Lead, Monroe Carell Jr. Children's Hospital at Vanderbil, Annie Duplechain, MEd, Graduate Research Assistant, Vanderbilt University, Camille Fraser, MS, CCL, Certified Child Life Specialist, Monroe Carell Jr. Children's Hospital at Vanderbil and Maile Jones, MEd, CIMI, Graduate Research Coordinator, Vanderbilt University
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September 4, 11 am ET
Facilitated by: Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
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September 30, 2 - 3pm ET
Presented by: Kristina B. Baggott, MBA, CAVS, Associate Vice President, Volunteer Services & Community Engagement, Augusta University and AU Health System
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august's featured strategic lens
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This month we highlight the Institute's Experience Framework strategic lens, Policy & Measurement. Experience is driven and influenced by external factors and systemic and financial realities and requires accepted and understood metrics to effectively measure outcomes and drive action.
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Patient satisfaction is a useful measure for providing quality indicators in healthcare services. Assessing patients’ satisfaction is important since it often helps, in absence of healthcare service quality indicators, to determine the quality of health-care delivery and health system responsiveness.
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This study investigates how the change in Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey recall period, from 12- to 6-months, can impact the accuracy and quality of patient experience data.
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To develop and validate a measure of the quality of the pediatric emergency department care experience from the parent perspective. This was a multiphase study conducted at a tertiary-care pediatric health system using qualitative and quantitative methods.
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Special Thanks to our Supporting Partners
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