If You Experience a Technical Issue
The nature of these known issues may impact your user experience and require a restart of the exam, but they won’t impact your ability to complete your test. If you’re required to restart your exam, please note that your exam progress is automatically saved and the test will resume in the same state as before the technical issue arose.
Candidates who do experience exam restarts are typically able to complete their exam administrations without further interruptions.
If you experience a technical issue, please follow these steps so we can log your incident and provide next steps:
- Immediately notify your test center administrator or online proctor
- Contact us in writing within 15 days
If you were unable to complete the exam due to a major technical issue, we will work with you to reschedule the division at no cost.