We cannot stand by in declaring an unwavering commitment to human experience if we cannot ensure that all humans are seen as people who deserve the same rights, opportunities, freedoms and respect regardless of race, ethnicity, socio-economic status, gender, gender identity or beliefs. It is incumbent on each of us to gauge our own stand, dig in to understand our privilege, uncover our biases and then work diligently to honor the essence of what humanity calls from each of us. Read our full Statement on an Unwavering Commitment to Human Experience.
We have worked to curate content on systemic racism and health disparities as part of our library of resources. We also acknowledge we can and must do much more as an organization, and as a community, to drive change in healthcare and beyond. We will continue to add to these resources and commit to sustaining conversations and leading action through which these critical issues can be addressed.
| |
Did you know that The Beryl Institute offers special membership to support the expansion of patient experience educational opportunities for Academic Institutions? Academic membership provides a network for students and faculty committed to expanding research and evidence on patient experience. Access to the community and its resources provides an avenue to learn from and share views and ideas that will shape the future of patient experience and healthcare.
| |
In Kriste's role, she oversees clinical consulting and professional services for the Pediatric and Western Region Client Services teams at GetWellNetwork. Kriste collaborates with clinical and leadership teams in healthcare and applies patient engagement technology solutions in the delivery of family-centered care to improve clinical and patient outcomes.
| |
To Care is Human Podcast
The time has come to be brave and have the painful conversations. Dr. Ron Wyatt is an African American physician who grew up in the Black Belt of Alabama. Today, he is an unapologetic voice in the effort to bring awareness to the reality of systemic racism in healthcare.
Dr. Wyatt's expertise and no-nonsense approach to racism in healthcare pushes us to evaluate ourselves and our organizations. The time has come to be brave and have the painful conversations. Dr. Wyatt helps us do just that.
| |
June 16, 2 - 3pm ET
Presented by: Silvina de la Iglesia, CMI Spanish, Associate Director, Language Assistance Program, Patient Service Center, The Mount Sinai Hospital, Erica Rubinstein, LCSW, CPXP, Vice President of Service Excellence & Patient Experience, The Mount Sinai Health System and Lourdes “Lulu” Sanchez, MS, CMI, Director of Implementation, LanguageLine Solutions Susan Haufe, Chief Healthcare Advisor, Qualtrics
| |
June 18, 2 - 2:30pm ET
Presented by: Tiffany Christensen, CPXP, Vice President, Experience Integration
Join us for a 30-minute webinar to learn more about the Emerging Leaders program based on the eight lenses of The Beryl Institute's Experience Framework.
| |
June 23, 2 - 3pm ET
Presented by: Vanessa Mona, Director of Care Experience, Henry Ford Health System and Heather Hallett, RN MBA, VP Customer Success, SONIFI Health
| |
June 26, 11am ET
We invite you to join our Community Briefing and Conversations where we share key headlines and reflections from our community and engage participants in 2-3 core questions using the chat feature. Please register in advance to receive log-in details. Registration is open to all.
| |
June 30, 6 - 7pm ET
Presented by: Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Southern California Permanente Medical Group, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care, Southern California Permanente Medical Group and Rochelle McCauley, Senior Consultant, Southern California Permanente Medical Group
| |
July 14, 2 - 3pm ET
Presented by: Mindy Spigel, Director of Patient Experience, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio and Ann Gonzales, Staff RN in ED, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio
| |
JUNE'S FEATURED STRATEGIC LENS
| |
The space in which a healthcare experience is delivered and the practices implemented to ensure a positive, comfortable and compassionate encounter must be part of every effort.
| |
Special Thanks to our Supporting Partners
| |
|
|
|
|