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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
Patient Reps – Bringing the Voice of Patients to FDA
The FDA announced the creation of the first advisory committee made up solely of patients and caregivers, who will provide advice on complex issues related to medical devices. (U.S. Food and Drug Administration, July 2017) Healthcare Gains 39,400 Jobs in July
Healthcare hiring rose at a sizzling 39,400 jobs in July, marking the second straight month that job growth surpassed the white-hot average monthly gain of 32,000 last year. (Modern Healthcare, August 2017) CMS Considers Behavioral Health Alternative Payment Model
CMS recently announced its intention to develop an alternative payment model targeting behavioral health services. The behavioral health alternative payment model would join the ranks of over 80 care delivery and payment models offered by the CMS Innovation Center. (RevCycleIntelligence, July 2017)
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| PRESS
Patient Experience Excellence
Achieving a patient experience culture of excellence at healthcare organizations means having a dedicated chief experience officer to manage patient experience, and using process improvement methodologies such as Lean or Six Sigma. (HealthLeaders Media, July 2017) What is Different Between Patient Experience, Satisfaction?
Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they are in fact separate terms that have entirely different meanings to healthcare professionals. (PatientEngagementHIT, July 2017)
Get Ready for the ‘Experience Era’
The patient experience concept has become popular in the acute-care sector, and now some long-term services and supports providers are adopting it as well. (LeadingAge, July 2017)
CFOs: The New 'Executive Champions' of Patient Satisfaction
A patient's experience with a hospital or care team is very much within an organization's management. To ensure financial viability in this tenuous healthcare landscape, hospital CFOs must become acquainted with what was once an unfamiliar core competency: patient satisfaction. (Becker's Hospital Review, August 2017)
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| Sponsored
Breakthrough Way to Improve Team Meetings
While many find meetings to be unexciting, they don't have to be. Meetings provide a great opportunity for leaders to engage, strengthen relationships, spark ideas and boost spirits. This toolkit shares stimulating activities that improve employee engagement in team meetings and provides concrete activities you can use to transform meetings and huddles. (Language of Caring, August 2017)
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| PUBLICATIONS
Implementation of Medical Homes in Federally Qualified Health Centers
This study examines the achievement of medical-home recognition and used Medicare claims and beneficiary surveys to measure utilization of services, quality of care, patients’ experiences and Medicare expenditures in demonstration sites versus comparison sites. (The New England Journal of Medicine, July 2017)
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| FROM THE INSTITUTE
The State of Patient Experience 2017: A Return to Purpose
The full research report from the Institute's latest benchmarking study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence. (July 2017)
A New View: An Unwavering Commitment to the Human Experience in Healthcare
Patient experience will forever be central to healthcare, but in an environment where we clearly base all work on human beings caring for human beings we are ultimately addressing and impacting the human experience in our midst. For this reason, we believe at The Beryl Institute as we remain committed to patient experience we must address the reality of the human experience that is central to healthcare overall. (August 2017)
Paws and Presence: The Story of “I’m Here”
Marcus Engel, M.S., CSP, CPXP, Certified Speaking Professional & author, shares his personal patient experience story as a model of how being present in the moment is what all excellent patient experiences are comprised of. (July 2017)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 1
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| Patient Experience Journal Special Issue on Patient Involvement
Published in association with The Beryl Institute, the special issue on Patient Involvement includes 8 articles from 22 contributing authors including the voices of patients, practitioners and researchers focused on involving patients and families as partners. (July 2017)
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| Join the discussion on patient experience topics in The Beryl Institute LinkedIn group.
Forward to a friend or share with colleagues by clicking the social media links at the top of this e-mail. Was this message forwarded to you? Sign up for Patient Experience Newslink. The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.
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| Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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