COMMUNITY UPDATE
 May / June 2019
2019 Ruth Ravich Patient Advocacy Award Recipient

The PAC recently presented Ashley Doyle, RN/Patient Advocate Manager, The University of Vermont Health Network-CVPH, Plattsburgh, NY with the 2019 Ruth Ravich Patient Advocacy Award in recognition of her extraordinary contributions to the field of patient advocacy and to fellow patient advocates. Doyle was honored with the award at The Beryl Institute’s annual Patient Experience Conference on April 3 in Dallas, Texas.
> Learn More
Volunteer Opportunities
The Patient Advocacy Community volunteers help support the work and provide direction for the Patient Advocacy Community of The Beryl Institute. Volunteering is great way to build valuable professional relationships, expand your knowledge and grow your career.
> View Volunteer Opportunities
PX2019 Follow-up
Patient Experience Conference 2019 was a great opportunity to connect with other passionate patient experience professionals. The annual PAC Community Gathering was well attended; we received interest in members joining the Patient Advocacy Community. We encourage your participation and involvement in the community.
Interested in joining a Patient Advocacy Community work team? Contact a leader of the Patient Advocacy Community to learn more or communicate your interest. 
Recommended Reading
Patient Experience Conference 2019 keynote speaker, Jake Poore with Integrated Loyalty Systems shares a blog on a fellow PX2019 keynote speaker, Alex Sheen on his speech, Because I Said I Would.  
> Read the Blog
A Note from PAC Leader Kim Pedersen
As the field of patient advocacy evolves, I see that we are not only advocating and supporting the patients and their families, but also becoming a key resource for our staff. These “heroes” are the ones who receive and address issues in the moment. Our task is to coach, support and role model. We know that research shows if staff are happy the patient experience is better.
Consider what you might be able to do to assist staff in your role. If we can help staff understand how to be patient advocates in their everyday work, that will help achieve the goal of improving the patient experience.
Patient advocacy-our reach is vast and our mission good. We are needed!
Kim Pedersen
Administrative Director, 
Patient Relations
Marianjoy Rehabilitation Hospital, part of Northwestern Medicine
The bi-monthly PAC Update is authored directly by members of the Patient Advocacy Community. To contribute to a future publication contact a member of the PAC leadership team.
www.theberylinstitute.org
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