As we continue to move through the COVID-19 pandemic, our community has initiated an exploration on what a New Existence in healthcare will call on us to do in order to support a sustained commitment to the human experience.
Initial actions have been framed by an international steering team and we now seek to identify priorities and gather feedback via a global survey. Please take a few minutes to share your thoughts in this important evolution for healthcare and our commitment to elevating the human experience.
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The Global Patient and Family Advisory Board (GPFAB) complements the Institute’s boards by ensuring the voices of patients and families are a central consideration in the strategic direction and offerings of the Institute. The Board is a working group engaged in multiple projects aligned with the Institute’s areas of focus and expansion of current resources. Applications for the 2020/2021 Global Patient and Family Advisory Board are currently being accepted through June 19, 2020.
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This new white paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.
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"To all working to bring 'magic' into hospitals at this time, thank you. This isn’t easy, but we must do what we can to support children during this difficult time. After all, to care is human, right?"
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At the epicenter of the COVID global pandemic, New York hospital staff have been experiencing a heightened level of stress, anxiety, and compassion fatigue. This case study explains how leveraging music interventions at Cohen Children’s Medical Center has been a strategic intervention geared to promote relaxation, resilience, and feelings of hope for patients, families, and staff members alike.
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To Care is Human Podcast
Dr. Justin Bright is an Emergency Room Physician working at Henry Ford in Detroit, one of the areas hardest hit by the COVID-19 pandemic. He is unapologetically honest about what impact this virus had on his life.
Dr. Bright is also a husband and father to a new baby. He is honest about being scared and working to find his way to an emotional and intellectual peace, with all of the layers of stress and change this virus brought into his life.
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June 9, 2 - 3pm ET
Presented by The Beryl Institute's Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development, and Becky Reisinger, Director, Learning and Professional Development
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June 11, 2 - 3pm ET
Moderator: Susan Haufe, Chief Healthcare Advisor, Qualtrics
Panelists: Laura Cooley, PhD, Senior Director, Academy of Communication in Healthcare, Dr. Lars Osterberg, Director, Educators for CARE, Stanford University School of Medicine Mystique Smith-Bentley, Executive Director, Service Excellence, Stanford Health, Dr. Deepa Thakor, Clinical Assistant Professor, Medicine, Stanford University
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June 12, 2 - 3pm ET
You are invited to join us as Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute, shares headlines from the community and encourages participants to connect and reflect using the chat function. Community conversations are open to anyone interested in participating.
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June 16, 2 - 3pm ET
Presented by: Silvina de la Iglesia, CMI Spanish, Associate Director, Language Assistance Program, Patient Service Center, The Mount Sinai Hospital Erica Rubinstein, LCSW, CPXP, Vice President of Service Excellence & Patient Experience, The Mount Sinai Health System and Lourdes “Lulu” Sanchez, MS, CMI, Director of Implementation, LanguageLine Solutions Susan Haufe, Chief Healthcare Advisor, Qualtrics
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Special Thanks to our Supporting Partners
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