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Patient Experience Newslink
Patient Experience Newslink
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The Beryl Institute | Patient Experience
PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
POLICY

Should Medicare Pull the Plug on Value-Based Purchasing?  
The program attempts to use financial sticks and carrots to motivate 3,000 U.S. hospitals to provide better care, but some policy experts are beginning to wonder if the program should be shelved. (Modern Healthcare, November 2016)
Federal Quality Measures Penalize Hospitals for Serving Poor Patients
The programs seek to reduce avoidable readmissions, improve safety and ensure a better patient experience. They share admirable goals, but they also share a fundamental flaw: They fail to account for the social and economic obstacles to good health – pervasive obstacles that fall largely outside a hospital's control, yet weigh heavily on vulnerable people. (U.S. News & World Report, October 2016)
CMS Unveils New Advanced Alternative Payment Models for 2018
The Centers for Medicare & Medicaid Services announced some new payment arrangements that will qualify as advanced alternative payment models in the agency's Quality Payment Program, starting in the 2018 performance year. (Medscape, November 2016)
PRESS

4 Ways to Get Better Results from Patient Advisory Councils  
Patient advisory committees can steer hospitals and health systems toward providing patient-centered care and achieving outcomes such as higher HCAHPS scores, stronger reputation, and improved quality and safety ratings. (HealthLeaders Media, November 2016)  
Get Better Patient Feedback  
Nurses, physicians and hospital administrators want patients to have a positive and safe experience while in the hospital because better care in the hospital translates into better outcomes long after patients have returned home. (U.S. News & World Report, October 2016)  
3 Ways Patients Can Drive Healthcare Improvements
Simply including family caregivers during daily inpatient rounds at the bedside provides the patient and family with deeper insight into the day ahead. This basic practice enables active participation and can begin a bidirectional communication that invites a caring partnership with the patient, family and professional caregivers. (Hospitals & Health Networks, October 2016) 
PUBLICATIONS

Partnering With Patients to Improve Care: The Value of Patient and Family Advisory Councils  
In this study, the chief nurse executive and the director of patient- and family-centered care at a Magnet®-designated academic medical center discuss how a stronger patient voice can lead to better care and improved clinical outcomes. (Journal of Nursing Administration, November 2016)  
The New CMS Hospital Quality Star Ratings: The Stars Are Not Aligned
This article discusses hospital rating systems and ways to improve them to drive quality improvement efforts and provide patients with relevant, accessible composite information. (Journal of American Medical Association, November 2016)  
Advocating for Patients: Honoring Professional Trust
This study focuses on a comprehensive professional practice model providing a framework for nurses to practice more fully and to skillfully care and successfully advocate for patients. (Association of periOperative Registered Nurses Journal, November 2016)  
FROM THE INSTITUTE

The Role of Family Caregivers throughout the Patient Experience
This paper explores the value and impact caregivers have on the broader patient experience efforts in healthcare. Published in collaboration with Caregiver Action Network (CAN), the paper captures the vital voices and the multitude of experiences of today’s caregivers and offers key recommendations to ensure improved outcomes for patients and caregivers. (October 2016)
Patient Experience Journal, Volume 3, Issue 2 
Published in association with The Beryl Institute, Volume 3, Issue 2 includes 17 articles from 61 contributing authors focusing on three themes: Patient Perceptions, Innovations in Practice and Culture & System Change. (November 2016)
Taking a Stand on Patient Experience Policy  
What has evolved in the last decade, grounded in a rich history of patient’s rights and patient advocacy and catalyzed by the perfect storm of policy, technology, access to information and shifting expectations, is both a new sense of power and increased accountability to change the very conversation of healthcare itself. (November 2016)
Patient Experience Sits at the Center of Nursing
Susan E. Mazer Ph.D., President and CEO of Healing HealthCare Systems, discusses how nursing is where the patient experience initiative began and is what should guide it today as nurses are the strongest clinical advocates for patients. (October 2016)

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.
Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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