CLIPPER 2.0 ROLLOUT HITS SNAGS
On Wednesday, December 10, 2025, the Bay Area’s electronic payment system for transit, known as Clipper, launched an updated system called Clipper 2.0 with significant customer enhancements anticipated. Promised features of Clipper 2.0 included: the ability to pay for transit trips with a contactless credit or debit card (a.k.a. “tap & pay”); immediate access to funds added to one’s Clipper account; free or discounted transfers; and the ability to apply for a senior or youth Clipper card online.
The rollout has run into challenges since the beginning, and transit agencies and customers continue to experience a myriad of issues. The Metropolitan Transportation Commission (MTC), which runs Clipper on behalf of Bay Area transit operators, has been working with their vendors to make improvements to address outstanding issues associated with the rollout.
Two months into the rollout, incremental progress has been made to fix the numerous outstanding problems. Unfortunately, Clipper 2.0 continues to have significant issues, frustrating customers and transit agency staff. Transit operators, including District staff, will continue to raise outstanding Clipper 2.0 issues with MTC and their vendor until they are resolved. Many thanks to District staff who have been working around the Clipper 2.0 issues with our customers throughout the rollout.