Ed Beck's Customer Service is in Top Form
Ed Beck (he/him), with the PDX Volunteer Information Program, has a passion for helping and a tenacious spirit – both of which came in handy when a pair of travelers' plans went awry:
"Yesterday, my son and I arrived at PDX for a long-awaited trip to Seoul, Korea. I adopted my son from Korea when he was nine – he’s now an adult and wanted to return for a visit.
We were turned away by our airline because we did not have all the correct paperwork. Though we had many forms filled out, I hadn’t realized we were missing one last document.
We tried to fill out the final authorizations using our phones but kept running into technical issues. When I spoke to an airline representative, she let us know that those applications were nearly impossible to complete on a phone and we really needed a computer.
Luckily, we found the information booth...and Ed. He helped us navigate the entire application procedure, including taking photos, reducing the sizes and loading them onto the application. The whole process took more than an hour.
We missed our flight, but we could not be more appreciative for Ed's help. He was a hero. Thanks again to Ed and your team. You are doing important work."
