News and resources for airport employees.
News and resources for airport employees.
Ed Beck, in PDX baggage claim.
Ed Beck's Customer Service is in Top Form
Ed Beck (he/him), with the PDX Volunteer Information Program, has a passion for helping and a tenacious spirit  both of which came in handy when a pair of travelers' plans went awry:
"Yesterday, my son and I arrived at PDX for a long-awaited trip to Seoul, Korea. I adopted my son from Korea when he was nine  he’s now an adult and wanted to return for a visit.
We were turned away by our airline because we did not have all the correct paperwork. Though we had many forms filled out, I hadn’t realized we were missing one last document.
We tried to fill out the final authorizations using our phones but kept running into technical issues. When I spoke to an airline representative, she let us know that those applications were nearly impossible to complete on a phone and we really needed a computer.
Luckily, we found the information booth...and Ed. He helped us navigate the entire application procedure, including taking photos, reducing the sizes and loading them onto the application. The whole process took more than an hour.
We missed our flight, but we could not be more appreciative for Ed's help. He was a hero. Thanks again to Ed and your team. You are doing important work." 
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
The new PDX wood roof, round skylight and crossing wooden beams.
What's New with PDX Next: Roof Cassettes, Baggage Claim and August Forum 
Roof Cassette Transport: Milestone reached! The first roof cassette made its way over to PDX last week and slid into place.
This week, expect closures to the north bypass on two evenings. Because the roof work is dynamic, dates may shift, but currently the bypass is expected to close on Wednesday, Sept. 7, and Thursday, Sept. 8, from midnight to 4 a.m. Impact to passengers should be minimal, however, the Concourse D pet relief area will also be closed during this time. The transport this week will not impact bag road.
Want to see what all the excitement is about? You can get a good view of the roof work pre-security through the window by the D/E bypass door. If you're curious what the transport looked like in action, stay tuned – we'll show a timelapse of the move on the employee bypass monitors starting on Thursday, Sept. 8.
Baggage Claim: Expect closures in baggage claim. Carousel 9 will close Sept. 6 – 9 between 6 a.m. and 4 p.m. Carousel 10 will close Thursday, Sept. 8 between 9 p.m. and 3 a.m.
August Forum: This forum covered what’s going on in the ticket lobby and beyond, some amazing "before and after" shots of the new main terminal area, the latest on roof installation progress, and some bonus photos of the Y column foundation, cranes and shoring towers. Watch the August forum now.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Collage of four photos from past PDX employee appreciation weeks. Top left: Airline employees holding food; Top right: group of ramp workers in front of a PDX People Rock sign, Bottom left: A Pendleton employee being handing a cookie by an Ambassador of Fun; Bottom right: Wheelchair assist employees holding gift cards.
Swag, Sweets and Smiles: Celebrating PDX People
Our annual PDX People employee appreciation celebration takes place Monday, Sept. 19, through Friday, Sept. 23, and – no matter where you work at the airport – there’s sure to be an event happening near you. Plus, we’ll have free food and exclusive PDX People gear just for you! Want more? Be on the lookout for our PDX Ambassadors of Fun, ready to surprise you with swag and treats all week long.
Police cars with blue and red lights in distance.
Register for Civilian Response to Active Shooter Events Training
In light of recent mass shootings, you may be wondering how you’d react if faced with an active shooter event in your work area, the airport terminal or when out shopping. On Tuesday, Sept. 20, and Thursday, Sept. 29, Captain T.J. Eriksen and Sergeant Jeremy Hepp will again offer the Civilian Response to Active Shooter Events (CRASE) course, where you’ll learn how to avoid an attacker, deny access to your location and defend yourself. Additionally, Emergency Specialist Jennifer Stacey will include a short presentation on how to evacuate from the terminal in an emergency. Class size for is limited, so sign up now. If the time you want is full, keep an eye on the PDX People calendar and this newsletter for more classes. If you're interested in scheduling a private training for your employees, email jennifer.stacey@portofportland.com.
Register for CRASE training
Collage of three photos. Top left: Screen Door sign and bar; bottom left: fried chicken and waffles; right: two Screen Door employees smiling and holding plates of food.
PDX in Pictures
There are lots of reasons to visit Concourse B including great views, beautiful art by RYAN! Fedderson and matcha lavender lattes at Good Coffee. Now there's one more: Screen Door is officially open! We stopped by and took some photos of their space, their PDX People, and of course, their chicken and waffles.
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