News and resources for airport employees.
News and resources for airport employees.
Sofie Ogren and Sara Blair
Sofie Ogren and Sara Blair
Sofie Ogren and Sara Blair Find Time to Problem Solve
Sofie Ogren (she/they) with the Port of Portland and Sara Blair (she/her) with ABM were nominated by Logan, a PDX traveler:
"I left my cell phone in a restroom and realized as soon as I came through the exit. I was directed by United Airlines employees to call Lost and Found to see if they could help me. My ID, debit card, credit card and work ID were in the phone case, so losing this was so much more than just losing the phone.
Sofie asked Sara with ABM help to look for my item and stayed on the phone with me when I got lost looking for the Lost and Found office. She had my phone brought to me so I didn't have to make a return trip to the airport once it was turned in. She was kind, so helpful, and patient. She never tried to rush me off the phone.
I worked a similar job at another airport a long time ago and I know that Sofie was probably busy with other calls since she seemed to be working alone, but never tried to rush me or act like my mistake was not important. Good customer service seems hard to find these days and she represented your airport well." 
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Stadium steps in the new main terminal.
What's New with PDX Next: Concourse B, Stadium Steps, Baggage Claim and January Forum
Concourse B Detour: The work on the north side completed over the weekend and resumes on the south side this week. As a reminder, the impacts are for evening travelers arriving at Concourse B gates, that means a temporary detour week nights from 6 p.m. to 3 a.m. [Note: There may be work on Saturdays if there are delays due to weather on weeknights.] 
Here’s what you should know:
Shortcut win: Arriving passengers will take a “magic door” (normally an emergency exit) straight to the arrivals curb. It’s quicker than the usual route – consider it a little win in the middle of the changes!
Connecting flights: Connecting passengers will need to head back to the ticket lobby to re-clear security. Those travelers will get an "express pass" to skip to the front of the TSA line.
Meet and greet in a different spot: For people meeting these arriving passengers, they’ll need to meet at the curb or in baggage claim. If you see folks waiting at the steps for their arriving friends or family between 6 p.m. and 3 a.m., feel free to check if their party is coming from Concourse B gates.
Help is always close by: PDX People will be there to guide travelers through the process. And folks like you can stay knowledgeable of these changes so you can help answer questions for any passengers needing extra guidance.
Stadium Steps: Through the end of the month, there will be work on the steps as crews install a walnut inlay to act as a warning strip. Only one set will close at a time, and the escalators and main staircases will not be impacted.
Baggage Claim: Now through the end of the month, expect intermittent increased noise in baggage claim near carousels 3 through 6 as crews prepare the floor for terrazzo installation.
January Forum: Mark your calendar for Tuesday, Jan. 28, to get the inside scoop on Phase 2 of construction at PDX. The Port of Portland's Jen Guild along with Joe Brower of Hoffman-Skanska will share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join this meeting, email PDX People Communications before the end of the day on Monday, Jan. 27, for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
TSA and Port Police at the PDX People Blue Lightning Initiative informational event
TSA and Port Police at the PDX People Blue Lightning Initiative informational event
Be Knowledgeable:
Blue Lightning Initiative
January is National Human Trafficking Prevention Month, dedicated to raising awareness about human trafficking and educating the public about how to identify and prevent this crime.
Last year, we launched an ongoing partnership with the Blue Lightning Initiative – a program led by the Department of Homeland Security and the Department of Transportation – to help train PDX employees to identify potential traffickers and human trafficking victims, and to report their suspicions to federal law enforcement.
Want a chance to win $50? Watch this 25-minute video on common indicators of trafficking that airport employees may encounter, and how to immediately report suspected trafficking to law enforcement. Once you're done, enter to win a $50 gift card by registering your completion by Friday, Jan. 31. Want to learn more? Attend a webinar on Tuesday, Jan. 21, to help you recognize and report human trafficking.
Map showing routes to the PDX Community Room.
Be Knowledgeable:
PDX Community Room
Last week, we shared about the PDX Community Room – a break room for everyone who works at the airport. In exciting news, we just added vending machines to the space. And coming soon – an arcade machine!
As a reminder, you can find the room on lower Concourse D, under Gate D4. There are two routes for accessing the PDX Community Room – from the D5 freight elevator or from the central waste area (red badge required for this route). There is also signage on lower D to point the way. Learn more about the space and its conduct guidelines.
Alaska plane flies over mountains.
Alaska Airlines Announces Three New Nonstops Around Oregon
In great news, Alaska is adding two PDX nonstops to its 2025 schedule to better connect travelers to destinations across the state and country. On May 15, they'll start a new daily, nonstop flight between Portland and George Bush Intercontinental Airport in Houston, and also resume twice-daily nonstop service between Portland and Eugene. And a bonus for Southern Oregon: they're adding a new route between Medford and San Diego. All three will fly year-round. "As passenger traffic at PDX continues to grow, so does the opportunity for airlines," Port of Portland's Chief Aviation Officer Dan Pippenger said. "We appreciate the continued partnership with Alaska that gives travelers more options to connect to major markets and more flights within our state."
Portland Airport Fire and Rescue firefighters.
Calling All Future Firefighters
Know someone who’s actively pursuing a career in the fire service? Our Portland Airport Fire and Rescue team is hosting their first ever recruitment open house and they need your help to spread the word! Interested folks can drop by Fire Station 80 from 11 a.m. to 2 p.m. on Thursday, Feb. 6, to meet our crews, take a station tour, and get their questions answered. Attendees will learn what it takes to be part of our elite team of firefighters and emergency responders, and is aimed at those considering an entry level firefighter position and a career that makes a real difference.
Traditional lion dance performance by the White Lotus Dance Crew.
Ring In the Lunar New Year at PDX
Lunar New Year, also known as the Chinese New Year or Spring Festival, starts on Wednesday, Jan. 29. It marks the end of the Year of the Dragon and the beginning of the Year of the Snake.
We're holding a Lunar New Year celebration on Thursday, Jan. 30, at 3 p.m. The event will feature a traditional lion dance performance by the White Lotus Dance Crew, and there will be red envelopes filled with chocolate coins for PDX People and travelers! Join us in the pre-security Garden area for fun, treats and to learn more about the Lunar New Year.
Bigfoot at the Bigfoot Center in Oregon.
Hollywood Theatre’s PDX Microcinema Chills Out with Winter Program
Head over to the Hollywood Theatre microcinema on Concourse C to check out the latest short film lineup! The newest batch of locally made films includes a documentary-style series on the Portland Trail Blazers and features local places including a donut shop where the owners know you by name and a Bigfoot museum and research center.
K9 Indy in front of an Alaska Airlines engine.
PDX in Pictures
Erik Hargrove with the Port of Portland Police Department shared this pawstively majestic photo of K9 Indy in front of an Alaska Airlines engine parked at southeast cargo.
Stay Connected
Twitter Facebook Instagram YouTube
PDX People Website
Manage my subscriptions
PDX People Communications
Manage your preferences | Opt out using TrueRemove™
Got this as a forward? Sign up to receive our future emails.
View this email online.
P.O. Box 3529
Portland, OR | 97208-3529 US
This email was sent to .
To continue receiving our emails, add us to your address book.
Subscribe to our email list.