News and resources for PDX employees.
News and resources for PDX employees.
Patrick Croteau
G2
Approaching Safety and Security with Critical Thinking and Compassion 
Atithi Bharth, Port of Portland's Senior Manager of Security Operations, wrote the following commendation for Patrick Croteau:
"I would like to take this opportunity to recognize Patrick for his thoroughness when addressing a security situation," Atithi wrote. "After encountering a person on the ramp and engaging in a quick conversation, Patrick realized that he was dealing with a distressed individual who did not have access authority to be in a secured area."
"Thanks to Patrick’s respectful and composed demeanor, he was able to gain the individual’s trust and persuade him to head to a public area of the terminal where they could get some help. Patrick kept the individual in his line of sight until the police arrived and calmly explained the situation to the police officers, providing thorough details of the incident. Because of his critical thinking skills, strong knowledge of security procedures at PDX and courteous conduct, this situation was handled without further escalation. Patrick, thank you so much for a job well done!"
To recognize those airport employees that truly stand out as extraordinary, we host the PDX People customer service awards each quarter. The virtual awards ceremony was held on Tuesday, Oct. 27, but if you couldn't watch in real time, don't worry! You can watch the recording now or read about the winners on the PDX employee website.
Want to nominate an employee who embodies the PDX People values and serves as a shining example of great customer service? Submit a nomination now.
Lost and Found Drop Box Added to Concourse E
A new Lost & Found drop box has been installed on Concourse E between Gates E7 and E8 near the restrooms. This is in addition to five existing drop boxes located throughout the terminal. Look for the others at the TSA supervisor desks at both the north and south security checkpoints, the service center near C20, the south information booth in baggage claim and outside the Badging/Lost & Found Office. Learn more about what items should be placed in the drop boxes and when you should notify the Communications Center.
Io Palmer's Installation Expands Ways of Seeing and Being 
Just in time for the holidays, the PDX Art Program features a new site-specific installation by acclaimed Pullman, Wash., artist Io Palmer. Aptly titled "Cut Out," Palmer’s large-scale work will be on view overhead in the Concourse E extension for a full year. Read more about the artist and the installation. 
Shop Small for Big Smiles
The coronavirus pandemic has been especially difficult for PDX concessions. If you're looking for a holiday gift, consider supporting our airport community. Bonus: Don't forget to use your PDX employee discount!
Want more ways to help? We've got six ideas to support local businesses this holiday season.
Multnomah County Moves From Freeze to Extreme Risk on Thursday
Multnomah County will comply with Governor Kate Brown’s new health and safety measures for Oregon counties, moving into an "extreme risk" category to align with the rest of the metro area and adopt the state’s criteria for restrictions.
While the new metrics are part of a risk-reduction framework, any activity outside your home carries risk of spread of COVID-19. And while news of several vaccine trials signals hope, it will take well into 2021 or beyond until the risk is reduced enough to return to pre-COVID-19 behaviors.
Everyone should avoid the “three Cs:”
  • Crowded spaces where you are around many people.
  • Close contact settings where people take off their masks and have close conversations.
  • Confined space, which means any enclosed area with poor ventilation.
Instead, we can protect one another by wearing a mask indoors and out whenever you’re with anyone outside your household, washing hands frequently and maintaining six feet distance.
#PDXPeople Serenade on Social
Bags Inc.'s Sebastian Foster serenades a PDX passenger, bringing a smile to travelers and employees with his lovely voice. This isn't the only time Sebastian has brought a special moment to PDX; watch the video where he shares his thoughts about customer service.

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Shannon McArthur, PDX Customer Relations, 503.415.6859
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