Efrenia Pere
Efrenia Pere Provides Bear-y Excellent Customer Service
Efrenia Pere with Relay Resources was nominated by James, a PDX traveler.
"I wanted to share a quick story of kindness at PDX. My three-year-old son, who is autistic, has a very strong attachment to his stuffed bear, aptly named Bear.
While playing in the PDX play area near Tillamook, he accidentally tossed Bear over the back wall into a space about 10 feet down with no easy access, just a few minutes before we needed to board our flight.
That’s when Efrenia, an employee with Relay Resources, noticed what happened. She paused her regular work, rushed to a nearby office, found the right keys, and came back just in time to rescue Bear.
What could have been a heartbreaking moment for my son turned into one of relief and gratitude. I want to publicly thank Efrenia for going above and beyond. People like her make a real difference and reflect so well on both Relay Resources and PDX as a whole."
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Construction area inside PDX.
What's New with PDX Next: Ticket Hall Moves and B/C Bypass Closure
Ticket Hall: In December, a few ticket counters may move to new locations due to construction. For real-time ticket counter placements, check out the aisle signs – the big screen lists the airlines located in that aisle and, below that, the ticketing directory lists the aisles for all other airlines. If you get a question from a passenger, this will save you time wandering the aisles looking for a specific airline. 
B/C Bypass: Starting today through Monday, Dec. 15, from 10 p.m. to 5 a.m., crews will perform crane work above Concourse B. The B/C bypass will be closed during this time and an alternate exit route will be in use. The exit route is open to all, but entry into Concourse B through this route is only open to Alaska/Horizon, Bags, Inc., and emergency responders.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
HOP pass station at PDX.
New TriMet HOP Fastpass Option Added at PDX 
In case you missed it, there are now two ways for employees or travelers to get a TriMet HOP Fastpass. Inside the terminal at the south end of baggage claim, there’s now a pay station where you can purchase a physical HOP Fastpass card – which includes a $3 one-time fee – or reload a HOP Fastpass. Outside the terminal by the MAX trains, there’s a HOP reader where you can tap a credit or debit card with an echo symbol or tap your smart phone’s mobile wallet. With this tap-to-pay method, you don’t need to purchase a physical HOP Fastpass card from the kiosk.
OMSI representative doing a demonstration for children.
Catch OMSI Live at Loyal Legion This Saturday
On Saturday, Dec. 13, OMSI is taking over Loyal Legion PDX with hands-on experiments, puzzles, and kid-approved curiosity – and it's totally free! Come for the interactive experiments, stay for a complimentary kids’ cider, and make a winter Saturday at work a little more playful. If you know friends or family who’d love a surprise science adventure, spread the word! Visitors can get a 2-hour parking voucher with a $20+ purchase at participating pre-security businesses.
Therapy dog at the Hertz counter being hugged by a child. Dog is wearing a Hertz Gold Squad vest.
PDX in Pictures
Last week, Hertz brought home the Gold (Squad). The pups took over their PDX location to relieve some holiday travel stress.
Stay Connected
Twitter Facebook Instagram YouTube
PDX People Website
Manage my subscriptions
PDX People Communications
Manage your preferences | Opt out using TrueRemove™
Got this as a forward? Sign up to receive our future emails.
View this email online.
P.O. Box 3529
Portland, OR | 97208-3529 US
This email was sent to .
To continue receiving our emails, add us to your address book.
Subscribe to our email list.