News and resources for airport employees.
News and resources for airport employees.
Jesse Fenton
Jesse Fenton Solves a Sticky Situation with Standout Customer Service
Jesse Fenton (he/him) with SP Plus Corporation was nominated by Gail, a PDX traveler.
"We were looking for parking in the economy lot when we encountered technical difficulties at the entrance. The machine failed to print a ticket, and then our credit card got stuck. Not wanting to leave our card in the machine, we searched for someone who could assist.
Fortunately, we found Jesse Fenton. He immediately stopped what he was doing and came over to help. Jesse released our credit card from the reader and called for someone to inspect the gate mechanism. While he retrieved our card, a technician examined the gate and the ticket machine. We then used a different reader and were able to park successfully.
At first glance, Jesse's assistance might seem like standard customer service. However, his actions went beyond the routine. Outstanding customer service is often defined by how it makes the customer feel, not just by the act itself.
It was 2:30 a.m., it was very dark, we were disoriented, and our travel credit card was stuck in a machine. The moment we encountered Jesse, he sprang into action. His calm approach, support, and engaging personality immediately put us at ease.
In the past, we had not used the PDX parking options, but this experience is likely to change that perception, especially when Jesse is on duty."
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
New roof over construction area at PDX.
What's New with PDX Next: South Bypass, NE Air Cargo Road
South Bypass Flooring: Today – Monday, May 19 – crews will repair uneven flooring in the south bypass. This will narrow the bypass by about 60 feet during work hours, 6:30 a.m. to 4 p.m.
NE Air Cargo Road Construction: As a reminder, roadwork impacts begin this week on NE Air Cargo Road between the PDX Cargo Center and the intersection at NE 82nd Way. The project includes road widening, a dedicated right turn lane, as well as improvements to traffic signals, accessibility, and safety. Expect delays due to partial lane closures and flagging during construction. Full lane closures won't begin until next month, and construction will continue through November.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
MAX train platform at PDX.
Help Steer Transit at PDX and Get Entered to Win a $50 Gift Card
Share your commute experience and help shape better transit options for PDX employees!
We want to hear about your daily commute, your interest in an employee transit pass program, and what could make getting to and from work easier for the PDX People community. 
The survey takes just five minutes, is open through the end of May, and by completing it, you’ll be entered to win a $50 Visa gift card!
Take the transit survey
PDX Community Room.
Break Time! Step Into the PDX Community Room
The PDX Community Room is a break room for everyone who works at the airport! The room features vending machines, DIRECTV, comfortable seating, Wi-Fi access, microwave, computer station, and board games. Plus, a free-to-play pinball machine is coming soon!
You can find the room on lower Concourse D, under Gate D4. There are two routes to access the PDX Community Room – from the D5 freight elevator or from the central waste area (red badge required for this route). There is also signage on lower D to point the way. Learn more about the space and its conduct guidelines.
Trash cans with wet floor signs at PDX.
Be Knowledgeable: Spot a Spill at PDX? Here’s What to Do First
With the shiny – and potentially slick – terrazzo floors in the new main terminal, there’s always a possibility of slipping. To help keep people safe, warning signage is attached to trash receptacles in the market hall and concessions areas. If you see a spill, take action right away by pulling out and placing the signage, then call the Maintenance Operations Center at 503.460.4683 to report the spill.
GUTS room with construction workers fist bumping.
Oregonian: How an Oregon Construction Company Makes Space for Workers’ Mental Health
According to the Centers for Disease Control, the construction industry has a disproportionate rate of drug overdose deaths and one of the highest suicide rates in the country. Our partners at Hoffman Construction are addressing the issue head on with Moment and GUTS (Get Us There Safely) Rooms, one of which is located on the PDX worksite. Inside, there are couches, arcade games, a pool table, and video game consoles, with posters on the wall that link to videos where construction workers talk about their struggles with mental health. As Chief Executive Officer David Drinkward shared when the PDX GUTS Room opened, "We created these spaces because we care about your mental health. We want you to use them." Building on this success, Hoffman and other construction companies in the Portland area just partnered with Lines for Life, the Portland suicide prevention nonprofit, to launch a "Construction Care Line" for workers in the high-stress industry.
Passengers boarding a SeaPort flight.
KGW: New SeaPort Airlines Shuttle to Fly Every 45 Minutes Between Portland and Seattle
Starting May 20, SeaPort Airlines will offer up to 24 daily flights between Portland and Seattle, with flights scheduled every 45 minutes during peak travel times. Travelers will skip TSA screening, park close to the terminal, and board from a small private facility on the Atlantic Aviation campus, adjacent to PDX's main terminal. Flights land at King County International Airport – commonly known as Boeing Field – just minutes from downtown Seattle.
"Strong regional connectivity is a win for our travelers," Port of Portland's Director of PDX Business & Properties Chris Czarnecki said. "With the relaunch of flights to Boeing Field, we’re adding an airport to our map and giving travelers a new option to reach Portland."
Two large escalators wrapped in plastic inside a construction area at PDX.
PDX in Pictures
Can you guess what’s under all that plastic? (No, it’s not a second Loyal Legion speakeasy.) These two giant escalators are the newest arrivals at PDX, soon to carry travelers down to baggage claim when Phase 2 is complete.
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