News and resources for airport employees.
News and resources for airport employees.
Jeremiah Pacheco
Jeremiah Pacheco Doubles Up on Exceptional Customer Service 
On two occasions, Jeremiah Pacheco (he/him), airport operations specialist with the Port of Portland, saved the day – once for a passenger struggling with a flight, and another time during a traveler's medical emergency:
"Due to a delay, I missed my flight home and didn't know what to do – my phone wasn't working, and I was unable to get in touch with my family. I was tired and felt totally helpless. Thankfully, airport operations specialist Jeremiah Pacheco approached me and saved the day! He helped me contact my family and get in touch with my airline to re-book for the next day. I needed accommodation for the night, so he helped arrange a stay at a nearby hotel and a taxi to get there. He even brought me water and some snacks! Jeremiah is an unbelievably great person – kind and understanding and very respectful toward me. Thank you!"
"Jeremiah was involved in a medical incident in the ticket lobby when a person in the airport collapsed. A nurse was already performing CPR when Jeremiah passed by, and he jumped in to do chest compressions. They continued CPR and used the AED until the medical response team arrived. Thanks for stepping up to help in an emergency, staying calm and doing what it takes to ensure everyone’s safety."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Interior of new main terminal in progress.
What's New with PDX Next: Concourse C Work and Oscar Road Closed
Concourse C: Tuesday, Sept. 5, through Friday, Sept. 8, from 9 p.m. to 3 a.m., crews will be installing steel on the roof over the east end of Concourse C. This will impact several areas including The Market, make up unit 2 and the men’s restroom near Gate C5. On these dates, The Market will close at 9 p.m., Alaska will use make up unit 2 after 9 p.m. and the men’s restroom will close when work is happening directly above.
Oscar Road: Oscar Road is now permanently closed to pedestrian and cart traffic to facilitate the buildout of a temporary Checked Baggage Resolution Area (CBRA). Corridor T1228 will be the new route for vehicles and bicycles as well as pedestrian traffic. Signage, corner visibility mirrors and other mitigations are in place to ensure safety along the new path.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Group of PDX employees holding PDX People swag.
Celebrating YOU with PDX People Appreciation Week in September
Our annual PDX People employee appreciation celebration is Tuesday, Sept. 12, through Saturday, Sept. 16, and – no matter where you work at the airport – there’s sure to be an event happening near you. Plus, we’ll have free food and exclusive PDX People gear! Want more? Be on the lookout for our PDX Ambassadors of Fun, ready to surprise you with goodies and prizes. The full schedule is posted on the PDX People website and on digital signage. Want to make sure your team doesn't miss a day? Download and print this flyer for your breakroom or office.
Rendering of new main terminal space.
You Asked, We Answered: When Will the New Main Terminal Open?
Q: Is the entire main terminal opening in May 2024?
A: Not quite! We’re opening the main terminal in two phases. Next May, we’ll start taking down the temporary walls inside the entrance to unveil the new check-in stations, the garden, new stores and restaurants, the mezzanine, and the security checkpoints—not to mention the new wood roof you’ve been seeing photos of. (News flash: The connector between Concourses B/C and Concourses D/E returns in May, too.) The very next day, we’ll start building new exit lanes, lounges, and restrooms, as well as a second group of concessions. By the end of 2025, the entire PDX Next program will be complete.   
Got something on your mind? Keep your questions coming! Ask us anything about PDX Next construction and we’ll do our best to get you answers. We'll share the most-asked questions in future newsletters.
Screen shot from video news story on the GUTS room.
Hoffman Construction Offers Workers Mental Health Support
Did you know the construction industry has the second highest suicide rate? The thousands of women and men in our region who are building PDX’s new main terminal have incredibly dangerous and stressful jobs in a culture that’s historically not very comfortable talking about mental health. Hoffman Construction – our main PDX Next construction partner along with Skanska – is working to change that with their GUTS (Get Us There Safe) program, which creates a safe space for mental health support, including home-life trauma. KPTV took a look inside the GUTS trailer at PDX, which features comfy couches, arcade games and QR codes that connect workers to counselors.
Q&D Construction workers doing repairs on the runway.
PDX in Pictures
Our partners at Q&D Construction helped replace more than 30 miles of joint seals and repaired cracks and spalls on the south runway, all in less than 10 days. Thanks to everyone who helped on this project to keep PDX running safely, and an additional thank you to the Port of Portland's Jeffrey Kerr for the fantastic photo!
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