News and resources for airport employees.
News and resources for airport employees.
Erin O'Connor, smiling in front of the Welcome Oregon sign.
Erin O'Connor Saves the Day with Persistence, Patience and Personal Connections 
June 28, 2021, was a tough day for travelers. Portland was experiencing the hottest temperatures since historical records began in 1940, and no hotel rooms were available – they were all booked by local residents escaping the heat. 
Erin saved the day for two stranded couples who stopped by the Travel Oregon Welcome Center. The couples had no hotel reservations and little hope of finding anything, given the circumstances.
Erin sprang into action, calling up lodging property after property, looking for availability. After about an hour with no luck, her next call fortuitously connected her to someone she knew personally. Because of this industry friendship, Erin was able to secure two very elusive hotel rooms for both couples – truly a happy ending, thanks to her determination and care.
Erin was a winner at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. Missed the last virtual awards ceremony? View the event recording or read about past winners.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.
Nominate a PDX Employee
Three parking control representatives, wearing high-visibility vest, face masks and holding up their hands in a
Outdoor Mask Requirements in Effect 
Last week, Governor Brown announced new statewide outdoor mask requirements to help stop the spread of the highly contagious delta variant. Masks now must be worn outdoors at PDX when unable to maintain physical distance. Masks are already required indoors at all times. This applies to all airport employees, regardless of vaccination status. 
PDX ticket lobby with clear protective panels on the ceiling.
What's New with PDX Next: Protective Panels Overhead, Roof Sneak Peek and August Forum
Looking up and wondering what's going on with the ceiling? To keep everyone safe below as we continue with overhead work, the construction team is installing protective panels in the ticket lobby and on the scaffolding. 
Speaking of things that go over your head, work on the new main terminal roof continues. In this short video, Hoffman-Skanska's Caitlin Powell provides a behind-the-scenes look at the roof construction.
Want more insider info? You're in luck! The What's New with PDX Next forum is this Tuesday, Aug. 31 at 10:30 a.m. Jen Reynolds with the Port of Portland along with Pat Bifone and Caitlin Powell of Hoffman-Skanska will share the latest construction updates and answer your questions about PDX Next in just 30 minutes. Add this event to your Outlook calendar or use this link to access the meeting live on Aug. 31.
Looking for more PDX Next information? We're also keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
Collage of airport employees at various PDX People celebrations, holding PDX People t-shirts, standing in front of
PDX People Appreciation Week Starts Sept. 13 
Every September, we spend a week thanking the people that make this airport one of America's Best: YOU!
The pictures above are from past celebrations...and we can't wait to share what's in store for Sept. 13-18. Stay tuned: We'll share more information on upcoming employee appreciation events in this newsletter, on the PDX People website and on the digital signage.
Collage of Alaska Airlines delight flight images: a suitcase on PDX carpet, PDX Alaska employees at the gate counter, passengers at gate C10 dancing, and a sign on the steering mechanism of the airplane reading,
Alaska Airlines' Delight Flight Takes Off at PDX 
PDX recently welcomed another #AlaskaDelightFlight, a monthly surprise party where lucky guests are celebrated throughout their journey. As seen in the photos above, the flight from Portland to Austin was a sky-high success as the team surprised travelers with fun, festivities and a future free flight. 

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