Erin O'Connor Saves the Day with Persistence, Patience and Personal Connections
June 28, 2021, was a tough day for travelers. Portland was experiencing the hottest temperatures since historical records began in 1940, and no hotel rooms were available – they were all booked by local residents escaping the heat.
Erin saved the day for two stranded couples who stopped by the Travel Oregon Welcome Center. The couples had no hotel reservations and little hope of finding anything, given the circumstances.
Erin sprang into action, calling up lodging property after property, looking for availability. After about an hour with no luck, her next call fortuitously connected her to someone she knew personally. Because of this industry friendship, Erin was able to secure two very elusive hotel rooms for both couples – truly a happy ending, thanks to her determination and care.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.