Jody Martini
Capers Cafe et Le Bar

Jody Martini Provides Spirited Customer Service

Darryl, a recent traveler, left a large tip and a kind message on his credit card receipt: “Jody [Martini] gave 5-star service! She is kind and has such a wonderful attitude.”

Capers co-owner Annette Joly agrees. “Jody was one of the first employees we brought back as business improved. Her positive, helpful spirit has always been her strong suit and, in these times, it's essential and especially appreciated."

"Always a smile, always helpful, always courteous and always willing to do whatever it takes – both for her employer and for our customers," Annette continued. "I would love to bottle her spirit and share it with others!”

To recognize those airport employees that truly stand out as extraordinary, we host the PDX People customer service awards each quarter. The virtual awards ceremony was held on Tuesday, Oct. 27, but if you couldn't watch in real time, don't worry! You can watch the recording now or read about the winners on the PDX employee website.

Want to nominate an employee who embodies the PDX People values and serves as a shining example of great customer service? Submit a nomination now.

Airline Ticket Counter Moves Begin Today

Several airlines are shifting to new ticketing counter locations. Common use carriers move today, while Delta Airlines ticket counters are moving on Wednesday, Nov. 18 to the ticket counters formerly occupied by Southwest Airlines.

South Oversized Item Drop Location Closes

When passengers bring “oversized” items with them (think bikes, skis and surboards), those items won’t fit on the bag belt behind the airline ticket counters. Passengers are instead asked to take these items to the “oversized input areas” on the north or south end of the ticket lobby. The south oversized area is now closed to make room for the new south bypass related to the new main terminal construction.

Airfield Loading Dock Closes in December; Concourse Connector Update

On Friday, Dec. 11, the new Central Receiving and Distribution Center will open for business and the existing loading dock will close. The new distribution center makes deliveries efficient and easy for airside tenants: Anyone receiving deliveries will have access to a real-time tracking program and products are delivered directly to storage locations and storefronts.

Also: Did you know that construction crews are using the Concourse Connector (closing January 2021) to make employee bypasses? That’s right, the Concourse Connector will be sustainably repurposed for this use until it returns in 2023.

Catch up on what else is new with PDX Next.

Oregon Implements Travel Advisory, Two-Week Freeze as COVID Cases Rise

To fight the rapid spread of COVID-19, Oregon Governor Kate Brown, Washington Governor Jay Inslee, and California Governor Gavin Newsom issued travel advisories urging visitors entering their states or returning home from travel outside these states to self-quarantine.

The travel advisories urge against non-essential out-of-state travel, ask people to self-quarantine for 14 days after arriving from another state or country, and encourage residents to stay local. For additional details, check our the Oregon Health Authority COVID page and the COVID-19 information page on the PDX employee website.

Additionally, from Nov. 18 to Dec. 2, Oregon will be in a statewide two-week freeze to stop the rapid spread of COVID-19 across Oregon, with a four-week freeze for Multnomah County. The risk reduction measures – including limiting social get together to six people and two households, restrict restaurants to take-out or delivery only – are critical in limiting the spread of COVID-19, reducing risk in communities more vulnerable to serious illness and death, and helping conserve hospital capacity so that all Oregonians can continue to have access to quality care. Read the full list of restrictions.

Learn the History Behind Native American Heritage Month

During November we celebrate the rich history, diverse culture and important contributions of our nation's first people. The effort to gain recognition for the significant impacts the first Americans made resulted in a full month designation rather than just one day. Want to find out more? Check out the Native American Heritage Month website.

PDX In Pictures

As we look at a week or more of wet weather, let's take a moment to reflect, quite literally, on a glorious sunrise. Until we meet again, sunshine!

About PDX In Pictures: For this periodic segment, we've asked Airport Duty Manager Brian Burk to share photos he captures while on the job with PDX Airport Operations. Brian has worked for the Port of Portland since 2007, but his first PDX job was as a high schooler in 1994. He's a native Portlander and a pilot who loves photography, flying and taking people behind the scenes of his favorite place: PDX.

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