In celebration of last quarter's amazing customer service stories, we're giving some extra applause to our previous nominees:
Raina Babcock (ABM) assisted a passenger with their luggage and “went so far beyond what would be expected. She is a wonderful employee and should be recognized for her kindness and dedication.”
Robert Berres (Port of Portland Police) assisted a flustered international passenger with loading funds on a credit card and then helped with the self-service kiosk check-in.
Echo Bolkovatz, William Goodwin, Junior Granville, Juanita Jones and Summer Scott Moncrieff (ABM) helped a very thankful passenger find and retrieve her lost cellphone.
Brian Burk, Steve Gharst, Salima McRae and Donna Prigmore (Port of Portland) worked together to assist a young mom and her two kids, who were stuck at the airport with limited resources, with getting the help they needed.
Linda Cooper (TSA) helped a traveler who accidentally had a prohibited item in their carry-on: "Linda was the most helpful TSA agent I’ve ever worked with. Her kindness meant so much!"
Carol Delano (SSP America) received a hand-written note from a guest: "Thank you so much for tracking me down when I forgot my case. Your kindness was really appreciated.”
Martha Delayo (Alaska Airlines) earned this note from a passenger: “Martha was highly accommodating, pleasant and helpful. She helped us get our bags checked in time to make our flight.”
Jenna Ethridge (Tender Loving Empire) observed a guest communicating with sign language and used ASL to continue the interaction. She also showed her co-workers some easy signs they could use for passengers visiting the store.
Jesse Fenton (SP Plus Corporation) assisted some very tired travelers with a jump start: “We really appreciated his service and availability at a late hour.”
Curt Hager (Southwest Airlines) always goes above and beyond to ensure passengers' bags get routed to the correct city and loaded safely. He's a model employee and his team feels lucky to have him!
Amanda Holdiman (SSP America) worked by herself on the walk-up line, bar and restaurant – all with a smile, grace and warmth.
Pauline Johnson (Hudson Group) regularly anticipates the needs of others. She's always helpful, friendly and improves the days of both co-workers and guests.
Juanita Jones (ABM) helped a passenger get to her connecting flight in time: “Her service was above and beyond because her assistance was offered while on a lunch break. Thank you, Juanita!”
Nina Koval (Hertz) made sure a passenger received their gold member pricing: “Excellent customer service! She greeted me with smiles and went the extra step to make sure the cost was still the same.”
John McIntire (Port of Portland) helped a passenger on the roadway who was struggling to unload heavy suitcases and transport their family member who was using a wheelchair. They wrote, “He needs to be commended on his patience, kindness and the utmost in customer service.”
Ellie Nye (Capers Café) received this e-mail from a customer: "Ellie was amazing with the customers, even at a very early hour. Her kindness really stood out that morning and made a strong impact on our day.”
Raquel Payton (Dollar Rent A Car) was nominated by a guest: “We knew the experience was going to be great from the moment that Raquel greeted us at the counter. She made us feel like she was glad we were there and that she was going to do everything she could to make sure we were happy!"
Ashley Sauer (Capers Café) received this note from a passenger: "Ashley was full of energy and enthusiasm. She made a positive contribution to my day, and I was super impressed with her attitude!
Robert Spruell (Bags, Inc.) was thanked by a guest: “He helped my aunt off her plane and took her to the car rental to pick up her car. He's an awesome employee and deserves to be recognized.”
Orenda Tommerup (Capers Café) received a note and a generous tip from a delighted guest. They wrote, “You are doing the Lord’s work to wake so early to serve and feed strangers!”
