News and resources for airport employees.
News and resources for airport employees.
Several of the PDX People Customer Service award winners.
PDX People Honored at Customer Service Awards
At PDX, great service isn’t just part of the job, it’s kind of our thing. From lost keys to long lines, emotional days to unexpected detours, our customer service stars step in with kindness, quick thinking, and a whole lot of heart. They’re friendly, respectful, knowledgeable, and know how to turn a tough moment into a bright one.
To recognize actions that truly stand out as extraordinary and support our core values, we host the PDX People customer service awards each quarter. Below are the employees we recognized from April through June 2025. 
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Construction area inside PDX.
What's New with PDX Next: Gate C23 and D/E Bypass Closures
Gate C23: Gate C23 is closed now through Monday, Aug. 25, for jet bridge replacement.
D/E Security Bypass: On Wednesday Aug. 6, from 7 a.m. to 1 p.m., the D/E security bypass hallway will be closed for door hinge replacement. First responders will be able to get through the hallway at all times.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
Police and fire vehicles.
Police vs. Fire: Cheer on Participants in the August Fitness Challenge
Throughout August, Portland Airport Fire and Rescue and the Port of Portland Police will challenge each other to a little fitness competition. Each team of up to five members will see who walks, jogs, or runs the most miles. At the end of the month, the winning team will have their duty vehicle washed by the runners-up!
Follow the @flypdxfire Instagram for positive energy, a little humor, and a lot of camaraderie, all while the competitors increase their fitness and improve their overall health. No matter who logs the most miles, everyone wins! 
Thoughtful PDX Design, Real People Impact
In 2022, PDX earned the age-friendly business award – a first for airports in the U.S. – and a lot of thoughtful design work went into earning that title. In this AARP podcast, the Port of Portland's Irene Ng, who is a founding member of the PDX Access Committee, shares how changes like clearer signs, smarter layouts, and even onsite rental cars make a big difference for seniors, families, and travelers with disabilities. As Irene noted, "What we find is that, when we solve for one group of users, almost everybody benefits." 
Orox leather at PDX.
Applications Now Open for PDX Pop-Up Program 
Every day, thousands of travelers visit PDX, passing by local shops that give the airport its unmistakably Portland feel. If you know someone who has a shop that sparks joy, products that travel well, and a story worth sharing, help us spread the word: two pop-up retail spaces are opening soon for a one-year run at PDX. It’s a chance for businesses to grow their reach, connect with new faces, and show the world what local looks like. Applications are open through Tuesday, Sept. 30, with an information session on Thursday, Aug. 21.
Pickle mascot kissing a llama in front of Straightaway at PDX.
PDX in Pictures
PDX got a special visitor… and we hear he’s kind of a big dill! That’s right, Dillon – the Portland Pickles mascot – stopped by to help the folks gherkin at Straightaway share their new pickletini collab. Dillon made time to relish the moment with travelers (and llamas); check out the fun on Instagram!
Stay Connected
Twitter Facebook Instagram YouTube
PDX People Website
Manage my subscriptions
PDX People Communications
Manage your preferences | Opt out using TrueRemove™
Got this as a forward? Sign up to receive our future emails.
View this email online.
P.O. Box 3529
Portland, OR | 97208-3529 US
This email was sent to .
To continue receiving our emails, add us to your address book.
Subscribe to our email list.