News and resources for airport employees.
News and resources for airport employees.
Rusty Temple with Avis Budget Group.
Compassionate Customer Service Takes a Front Seat with Rusty Temple
Rusty Temple (he/him) with Avis Budget Group was nominated by Camille Buchanan, a Port of Portland employee.
"Rusty chose to stay near a customer who was having a medical issue until help arrived. He could have just called for help and then walked away, but instead he chose to stay until the medical response team arrived...however long that might take. Commendable!"
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Construction zone inside the old checkpoint area at PDX.
What's New with PDX Next: Ticket Hall and International Arrivals Updates
Ticket Hall: As a reminder, now through Thursday, Nov. 21, crews are working on completing ticket island 4/5. Construction activities may generate noise, odor and dust, and mitigation techniques will be used to minimize these impacts. On Thursday, Nov. 21, the new Southwest ticket counter positions at the east end of ticket island 4/5 will be fully functional. 
International Arrivals: Today – Monday, Nov. 18 – and Tuesday, Nov. 19, expect scissor lift work in the International Arrivals hallway. Crews will pause work to allow arrivals to get through as needed.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Terra Cascadia Takes You Inside a Mountain
Step into Brad Johnson’s journey with Terra Cascadia and the landscape that sparked it all: Mount St. Helens. During an awe-inspiring visit to the volcano’s crater with the Mount St. Helens Institute, Brad experienced “the drama of deep time, the wonder of active geological processes, and the return of life,” which reignited his passion for making art. To capture the iconic landscape for the new PDX terminal video walls, Brad took to the skies with Envi Adventures, snapping hundreds of photos to build a 3D “point cloud” model. He then animated it to reveal multiple perspectives – even a view from inside the crater.
The garden area at PDX.
Portland Tribune: All-wood Ceiling Highlights PDX Terminal Remodeling
Over the next three weeks, the Portland Tribune is devoting its front page to the stories behind our new main terminal. For Week 1, the focus is on the massive all-wood ceiling, made with 3.5-million board feet of Douglas fir sourced entirely from within 300 miles of the airport. The article also dives into how the master planning process shaped the project, our sustainability goals and how we're working to "meet the region’s air transportation needs without compromising the livability and quality of life of future generations." Still to come: The Tribune talked with passengers and workers about PDX's new look (Nov. 20), PDX's hyper-local businesses and merchants (Nov. 27), and the local artists and craftspeople who helped create the new airport (Dec. 4).
Paper Epiphanies at PDX.
Portland Mercury: Great Last-Minute Gifts from PDX
Whether you're buying for a birthday, a holiday or just because, PDX is the perfect place to pick up a gift. There's our commitment to street pricing – you won’t pay more for goods at the airport than you would in town – and many items are both lovely and local. For a greeting card, stop by Paper Epiphanies; for handmade leather goods, there's Orox; and for everything Oregon-y, the Mercury recommends Hello from Portland. And that's just pre-security! Read on to see what's recommended from Pendleton, Powell's, Smith Tea, Straightaway Cocktails and more.
Central Utility Plant team in front of the boilers.
A Warm Send Off for PDX Boilers 
50 years of hot takes – and we’re finally turning off the heat. Meet Sampson and Delilah, two 1974 boilers operating in our PDX Central Utility Plant, who worked tirelessly 24/7, 365 days a year, to keep PDX cozy for half a century. We celebrated their incredible service with a proper sendoff: Cake! Because how else do you honor retirement after 50 years on the job?
As we transition to a new, eco-friendly heating system that’ll reduce our carbon footprint, we want to take a moment to thank the crew who kept this “living and breathing” steam system running like clockwork. Y’all are truly the MVPs of warmth. Here’s to Sampson, Delilah, the team that kept them running...and the end of an era. 
Whiteboard with written comments responding to the question,
PDX in Pictures
Last week, Bags Inc. held a safety event and the PDX People who attended added their thoughts on what safety means to them to the white board. From "being aware of your surroundings," to "having the courage to say something," it's clear that the Bags Inc. team upholds the PDX People values and is an important part of keeping our airport welcoming, friendly and safe for all!
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