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July / August 2026 Edition
The Pennsylvania Department of Environmental Protection (DEP) Bureau of Safe Drinking Water is proud to provide updates, information, explanations, and reminders to you with this edition of the Drinking Water News. In this issue:
- Tier 3 Public Notice with Your CCR?
- Reporting Requirements: Consumer Tap Notices
- Generator Safety
- Are Your System’s Components NSF Certified?
- The Retaining of Records
- Distribution System Investigations
- What Does My Violation Email Mean?
- Complaints
- Reaching Out: Standard Operating Procedures
- What Water Systems Should Know About Chapter 302 Available Operator Report and Operator Certification Service Fee
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| Tier 3 Public Notice with Your CCR?
Gail Guenther, Compliance Specialist, DEP Southwest Region
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Did you know that sometimes you can distribute a Tier 3 public notice in combination with your Consumer Confidence Report, or “CCR”? In this article we will review the circumstances where you can combine those tasks, saving your system a bit of time and expense, while still fulfilling your obligations to your consumers.
Under Pennsylvania’s Safe Drinking Water regulations, Tier 3 public notice must be provided to your consumers no later than 1 year (12 months) after your system learns of the violation or situation that gave rise to the obligation to give the notice. This information and other specific requirements regarding Tier 3 public notice can be found in 25 Pa. Code § 109.410 regulations. You can review 25 Pa. Code § 109.407 for the general public notification requirements and 25 Pa. Code § 109.411 for the content requirements that apply to all three tiers of public notice.
If you are a community water system, you have to deliver a CCR to your customers on an annual basis by July 1st under 25 Pa. Code § 109.416. As discussed, you have 1 year from discovery of a triggering violation or situation to provide Tier 3 public notice to your customers. Both the CCR and the Tier 3 public notice require direct delivery by mail and/or email. So, if the timing of your CCR falls within 1 year of the event that triggered your Tier 3 public notice obligation, then you are able to attach or enclose the public notice with your CCR and distribute them together. Tier 3 public notice must be repeated at least once every year for as long as the situation continues to exist, and you can continue to distribute it with your CCR each year when the timing aligns.
To ensure that you comply with all of the requirements, it is important to note that you must complete an entire Tier 3 public notice and include the full document with the CCR. It is not sufficient to simply add a statement to the violations section of your CCR regarding the Tier 3 event at issue. You also want to be careful to include all of the content requirements set out in 25 Pa. Code § 109.411, as discussed
Don’t forget about the additional good faith efforts to get your notice in the hands of people who use your water but are not the bill payer or contact person of record – people like students, renters, inmates, or patients. Efforts to reach those individuals can include publication by newspaper or other media, online or community center posting, distribution of extra copies at large facilities, and the like.
At the same time you are sending the CCR to your customers, don’t forget to mail a copy to DEP – or you can send it electronically with permission (just reach out to your Sanitarian). Finally, don’t forget to submit the certification to DEP no later than 3 months after you deliver your CCR. An additional note here – the Tier 3 public notice itself requires a separate certification to DEP within 10 days of issuance under 25 Pa. Code § 109.701. Only the CCR allows the longer 3-month deadline to certify.
With a little advance planning, adding a Tier 3 public notice to your Consumer Confidence Report is one way to save some time and money at your system. With that refresher, be sure to stay tuned for updates to the CCR requirements coming in early 2027. If you have not already heard about these revisions, DEP will be keeping you informed.
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| Reporting Requirements: Consumer Tap Notices
John Cairnes, Compliance Specialist, DEP Southeast Region
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Pennsylvania’s Lead and Copper Rule regulations (25 Pa. Code Chapter 109, Subchapter K) include reporting requirements for community and nontransient noncommunity water systems that are unique to this rule. The most common requirement is the consumer tap notice of lead monitoring results, as described in 25 Pa. Code § 109.1104(b). Water system managers and certified operators should develop a regular procedure for issuing consumer tap notices, perhaps as part of the system’s Operation and Maintenance Plan. Many public water systems are on reduced monitoring and only sample for lead and copper once every 3 years, so the details of correct reporting may be forgotten.
The most important thing to remember about consumer tap notices is that they must be issued each time a water system conducts compliance monitoring for lead and copper. This includes special monitoring done voluntarily by water systems following a lead or copper action level exceedance and the follow-up monitoring done after the installation of corrosion control treatment.
Community water systems must issue a consumer tap notice, by mail or by another method approved by DEP, to residents whose taps were sampled. Nontransient noncommunity systems must post the notice in locations visible to the water users. The notice is still required even if the lead levels are below the action level or non-detects.
A consumer tap notice must contain all the required language described in 25 Pa. Code § 109.1104(b)(1). Feel free to ask your DEP Sanitarian to review the notice to ensure it meets the content requirements before posting it. DEP also has templates for consumer tap notices available on eLibrary under Lead and Copper Rules, or from DEP personnel such as your system’s Sanitarian.
Consumer tap notices must be issued within 30 days of the date on which the water system receives the results of the sampling from its contracted laboratory. A sample of the notice, as it was distributed, must be submitted to DEP, along with a certification form, which confirms the time and method of distribution. If your system is collecting many samples, it is not necessary to submit copies of all samples to DEP. One or two representative copies, displaying the content and format, are sufficient. Submission to DEP must be within 3 months of the end of the monitoring period. The deadline dates are September 30th (when monitoring on a six-month frequency between January and June), March 31st (when monitoring between July and December), or December 31st (when monitoring annually or triennially between June and September).
If you are submitting tap notices and certification forms to DEP by mail or by fax, make sure the documents are addressed to a specific person, such as your Sanitarian, to ensure proper routing to the correct recipient. You may also submit the documents as attachments to an email if your local DEP office grants permission; PDF attachments work best. To ensure that the email reaches its destination, consider sending it to several people. For example, in addition to your Sanitarian, you may also include the Sanitarian’s supervisor and/or a compliance specialist as recipients.
To help avoid reporting pitfalls, maintain regular contact with your DEP Sanitarian. Keep them informed of any changes in responsible officials, primary contacts, or operators. This is also a good way to keep track of any changes in personnel or field area assignments at DEP.
With new revisions and improvements to the Lead and Copper Rule, there is an increased awareness of the risk of lead in drinking water among the public. Prompt and accurate reporting can help keep the public informed of what water suppliers are doing to protect their customers and build confidence in your system.
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| Generator Safety
Dan Ackers, Environmental Protection Compliance Specialist, DEP Northeast Region
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The Uninterrupted System Service Plan (USSP) and 25 Pa. Code § 109.708 require an alternate power source for a public water system if their primary power source fails. Many systems have opted to use either permanently installed or portable generators to fill this need. Generators can pose hazards to operators and owners, as outlined in the bulleted list below.
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- Risk of electrical shock: Generators produce significant amounts of voltage and amperage. Take care when hooking up power cords or working around generators in wet conditions.
- Automatic Start: Some generators can be installed to automatically start due to a power outage or routine auto run testing feature. Follow proper lockout/tagout procedures before working on generators that start by themselves.
- Hot engine parts and fluids can cause burns.
- Cooling fans and belts can cause cuts and wounds if encountered while in motion.
- Fuel, motor oil, and coolant all have their own unique concerns (explosion and fire potential, toxicity, etc.)
- Store small fuel containers with gasoline or diesel on a spill pallet or with other spill containment. Spill containment should hold 110% of the total volume of the containers within the containment area
- Be wise with the location and handling of your fuel container storage to prevent any spills from inadvertently contaminating your zone 1 wellhead protection area
- Secure fuel storage areas to prevent theft or tampering and properly label all fuel containers.
- Portable generator hazards:
- Tripping hazards from power cords
- Tow-behind portable generator models should have their wheels chocked to prevent moving once in place.
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In addition to the physical hazards of generators listed above, ventilation of generator exhaust is another important safety issue. Carbon Monoxide (CO) is called the “Silent Killer” and is present in engine exhaust. While exhaust can be smelled and sometimes seen, CO itself cannot. Read and follow the instructions received with portable generators to determine the safe distance from inhabited structures. Generators should NEVER run in an enclosed space. Even running in an adjacent uninhabited garage or shed may be dangerous without adequate ventilation. Keep this distance in mind when designing the hook-ups for using portable generators. Large permanent generators are normally placed for proper ventilation, but staff working near the generator can be exposed to CO. The signs of CO exposure and poisoning are something all public water system staff should be aware of and include lightheadedness, sleepiness, headache, nausea, weakness, and confusion. If CO exposure is suspected, move the person to an area of fresh air and call 911 and monitor if CPR or other first aid measures may be needed while waiting for emergency medical services.
In closing, generators are a valuable tool for water systems to ensure that they are able to provide a continued supply of potable water to their customers and it is important to be aware of the hazards that revolve around generator use and always take appropriate precautions. As summer thunderstorms are upon us, please be sure to review and update your USSP as needed. If you have any new operators who are not familiar with your system-specific USSP, this could be a good time to train those staff on this important plan!
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| Are Your System’s Components NSF/ANSI Certified?
Sara Henninger, Compliance Specialist, DEP Northcentral Region
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NSF International (NSF) is an internationally recognized organization focused on developing and improving the public health standard among food safety, medical device safety, and the safety of your drinking water quality. American National Standards Institute (ANSI) is a non-profit organization that administers and coordinates the consensus on standards. The NSF/ANSI certification process shows that the product in question has met strict requirements including various quality assurance checks that separate it from those products without the NSF/ANSI certification mark.
ANSI/NSF 61 is the standard that applies to drinking water system components. The purpose of this standard is to control potential adverse human health effects from products that come in contact with drinking water. Materials and equipment which are certified for conformance with ANSI/NSF 61 have undergone laboratory testing to ensure the materials or equipment are safe for use in public water systems. Materials and equipment which have been certified for conformance with ANSI/NSF 61 standard are acceptable to DEP. Additionally, treatment units that are certified for conformance with ANSI/NSF 42, 44, 53, 55, or 58 have undergone similar testing to ANSI/NSF 61 and are also acceptable to DEP.
Your system is responsible for conducting their own consumer research on any potential products purchased for the water system. When purchasing products such as any replacement mechanical devices, piping, sealing materials or new process media, you should consider inquiring about the NSF/ANSI 61 certification for each product before completing your transaction. Depending on where you are purchasing your product from, you may need to do some additional research into the product specifications. In most cases you may locate this information under the product information details if you are purchasing your product online. Otherwise, you should be prepared to ask the vendor about the NSF/ANSI status of the product being purchased.
Placing your order for NSF/ANSI certified products in advance may prevent you from getting non-NSF products delivered to your system as an alternative if an NSF/ANSI certified product is not readily available. The NSF Listing Category Search Page allows customers to search for NSF/ANSI that have been certified by NSF’s laboratory.
The following NSF/ANSI accredited third‑party certification bodies provide product certification for manufacturers of drinking water systems and plumbing materials:
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Do not hesitate to reach out to your local Sanitarian about this issue if you find yourself with uncertified products in your system.
Water treatment facilities that utilize non-NSF certified products are in violation of 25 Pa. Code § 109.606(c) which states, “Materials or equipment used in the construction or modification of a public water system, including waterline extensions, mechanical devices and drinking water treatment equipment, which come into contact with the water or may affect the quality of the water and which are certified for conformance with ANSI/NSF Standard 61 (Drinking Water System Components—Health Effects—NSF) are deemed acceptable to the Department.”
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| The Retaining of Records
Scott Yanos, Compliance Specialist, DEP Southcentral Region
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While maintaining records for your public water system facilities may not be the most exciting thing to do at work, it is one of the most important. Not only is records retention a requirement of the Chapter 109 Safe Drinking Water Regulations, it can also help in managing your facility. This article reviews what is required by the regulations and why it is important for managing a water system. Accurate and well-organized records can provide a lot of information that can be used to establish data trends and help prevent and/or troubleshoot operational problems. You can’t afford to lose this valuable information due to poor records management.
Details on what is required for records maintenance are outlined in 25 Pa. Code § 109.701. The tables below summarize how long each record type needs to be retained. Remember, DEP and the United States Environmental Protection Agency (EPA) can request these records at any time.
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| Records Retention for All Public Water Systems
| Record
| Citation
| Minimum Retention Time
| Monthly Operational Reports
| § 109.701(b)(1); For Bottled Water and Vended Water Systems § 109.1008(a)(1)(iii)
| 2 Years
| Residual disinfectant monitoring
| § 109.701(d)(2)
| 3 Years
| Public Notices and Public Notice Certification
| § 109.701(d)(8)
| Customer Complaints
| § 109.701(b)(3)
| Violation Corrective Actions
| § 109.701(d)(3)
| Bacteriological Analyses
| § 109.701(d)(1)
| 5 Years
| Total Coliform Assessments and Corrective Action Documents
| § 109.701(d)(9)
| Stage 2 Disinfection Byproduct Rule Monitoring Plan
| § 109.701(g)(2)(iv)(B)
| 12 Years
| Chemical Analyses
| § 109.701(d)(1)
| Sanitary Survey Reports
| § 109.701(d)(4)
| Lead and Copper Monitoring Reports
| § 109.1107(a)(7)
| Plans, specifications and permits
| § 109.701(d)(6)
| Life of the Facility
| Lead and Copper Siting Plan
| § 109.1107(a)(7)
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Records Retention for Public Water Systems using Surface and GUDI Sources
| Record
| Citation
| Minimum Retention Time
| Filter Backwash Recycling Records
| § 109.701(h)(2)
| 1 Year
| Alarm and Shutdown Testing Records
| § 109.701(b)(1)
| 2 Years
| Log Inactivation Calculations
| § 109.701(d)(2)
| 3 Years
| Long Term 2 Source Water Monitoring
| § 109.1206(l)
| Long Term 2 Source Water Bin Class Determination
| § 109.1206(j)
| Turbidity Analyses
| § 109.701(d)(1)
| 5 Years
| Calibration Records for Turbidimeters
| § 109.7(d)(1)
| Filter Inspection Records and Results
| § 109.703(b)(5)
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DEP has created a Public Water System Record Retention Requirements fact sheet to assist water systems with records maintenance.
These records can help manage a water system because many of them involve treatment processes and can be used to establish trends over time. Using data trends, operators can see seasonal changes to the water source, which enables them to be proactive instead of reactive. This is especially important to surface water and Groundwater Under the Direct Influence of Surface Water (GUDI) systems. Other records help identify possible problems within the system. For example, repeat complaints from the same customer(s) might help pinpoint possible leaks or areas to perform additional sampling within the distribution system. Retaining full system plans helps with future changes for the system and assists with the continuity of operations and succession planning. All these records also can help to show possible improvements. Records retention might also show that what seems like a new problem is not. It could be a reoccurring problem, and the operator can use past data to provide insight on how that problem was solved in the past. This can save time when trouble-shooting a problem. DEP’s Safe Drinking Water Program has a section in the Operation and Maintenance Plan Template to assist with records management.
In conclusion, records management and retention is not just a regulatory requirement but an important tool in proactively managing a water system. This is why setting up a system where these records are accessible and easy to graph and interpret is important. Regularly reviewing past records can help operators prevent problems and also help prepare for the next sanitary survey.
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| Distribution System Investigations
Kimberly Bennett, Compliance Specialist, DEP Southwest Region
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Did you know that a low chlorine reading in your distribution system requires further investigation?
The Disinfection Requirements Rule (DRR) applies to all community and nontransient noncommunity water systems utilizing a chemical disinfectant. The DRR also applies to transient noncommunity water systems using a surface water or GUDI source or using a groundwater source with 4-log disinfection. One important component of DRR requires water systems to maintain a disinfectant residual of 0.2 mg/L or higher in the distribution system (25 Pa. Code §109.710(c) and 109.710(d)).
When a water system detects a residual lower than 0.2 mg/L in the distribution system, they are required to resample that same location the following month. If a residual less than 0.2 mg/L is recorded at the same location for two consecutive months, the water system is required to conduct a Distribution System Investigation (DSI) (25 Pa. Code §109.710(e)(5)). Low distribution chlorine residuals can signal that something problematic is occurring in the system. This makes conducting thorough DSIs important!
Higher than optimal water age can be a challenging problem in some distribution systems. Water age is generally referred to as the amount of time a particular gallon of water will spend in the distribution system after leaving the Entry Point but prior to reaching a consumer tap. High water age can cause low disinfectant residuals as chlorine dissipates over time. Increased water age is a common challenge for operators to manage in distribution systems with dead ends or low water use areas. The lack of properly functioning valves for flushing can also impact water age. A valuable resource that covers these issues in more detail is EPA’s fact sheet, Distribution System Water Quality: Maintaining a Disinfectant Residual.
DEP has a Distribution System Investigation & Corrective Action Form on eLibrary that can be used to complete and document the DSI. On the form, public water suppliers list the relevant samples and then answer the listed questions. There are sections for single or multiple service connections, and distribution storage tanks. If selected answers identify issues, water suppliers can describe the cause and determine appropriate corrective actions. For example, a common corrective action for low disinfectant residuals is increased flushing. Another potential option is the installation of chlorine booster stations. Completed DSIs must be submitted to the DEP within 60 days of being triggered by the 2nd month’s test result.
Residual disinfectant in the distribution plays an important role in overall water quality. Low disinfectant residuals can lead to bacteriological or biofilm growth and can also impact water taste. Conducting thorough DSIs in a timely manner is an important component in safeguarding water quality from the treatment plant to the customer’s tap! For additional information about other components of the DRR, head to DEP’s Disinfection Requirements Rule webpage.
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| What Does My Violation Email Mean?
Matthew Hollen, Compliance Specialist, DEP Southcentral Region
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Have you ever logged onto your computer or phone to see that you have an email from your Drinking Water Sanitarian Supervisor that is assigned to your Public Water System (PWS)? The Subject line reads, “Potential Violations for PWS xxxxxxx” (the PWS Identification Number). Or perhaps you received an email with a subject line that reads “Notice of Violation – PWSID: xxxxxxx.” This article aims to provide an understanding of what each email means.
Let’s start off with what the first email means. This is an automated email sent out after compliance has been evaluated for the previous month. This email shows that your water system has a potential violation for one or more contaminants because monitoring data is missing from DEP’s database. The email will specify which contaminants have triggered this potential violation, which helps narrow down where you should start looking for any possible reporting errors or missed monitoring. This email also provides helpful information on where to look to see if a reporting mistake was made. Was the correct information provided to the accredited lab; or, if you uploaded your own data, were any mistakes made in the data entry? If you discover a reporting error made by you (or your staff), the notification email includes a link to a Job Aid for Submitting Corrections that will walk you through how to submit a correction form. This job aid will also include any supporting documentation that you may need prior to submitting the correction to the Drinking Water Electronic Lab Reporting (DWELR) application. If you discover a reporting error made by the accredited lab, you will need to contact the lab to submit the correction request. Regardless of where the reporting error originated, you should contact your local Sanitarian to inform them of what was discovered so that the potential violation can be properly dealt with.
If you are unable to resolve the problem or you cannot find documentation that the potential violation is invalid, a second email will be sent. This second email is a Notice of Violation (NOV) for your PWS. This is an automated email that will also come from the DEP Sanitarian Supervisor who provides regulatory oversight for your PWS. This email will ask you to confirm that you have received it and will also contain the NOV, in the form of a PDF. The attached PDF will have the violation ID, reason, location ID, number of samples required, number of samples taken, and the begin date for the violation. The PDF will also instruct you on what to do in order to return to compliance, which will include issuing public notification. You can find the necessary public notification template that you may use for your specific violation on DEP's eLibrary. When all the steps are completed, please remember to contact your local Sanitarian to return the violation to compliance.
To summarize, the first email that you get regarding a potential violation is a warning that informs you that you should take another look at the data that was submitted. That can be completed by logging into DWELR, viewing the report that you printed out after submitting the data the first time or contacting the accredited laboratory that analyzed your samples. The second email that you receive is the Notice of Violation email. This has the NOV attached and has steps that should be followed to resolve the violation(s). This includes requirements to post public notification. Remember, it’s better to double check your data prior to submission and routinely reference your monitoring calendars than it is to get an email from DEP stating that there is a potential violation that you could have proactively avoided.
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| Complaints
Gina Kellett, Compliance Specialist, DEP Northeast Region
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No water supplier ever wants to receive a complaint about their water system. However, even if the water system is following the Chapter 109 regulations, things happen: a pipe breaks, the water looks discolored, the water has an odor, there’s not enough water pressure, etc. There is no way to avoid every single complaint, but there is a proper way to respond to them.
Each time a water system receives a complaint, it is a regulatory requirement (25 Pa. Code §109.701(b)(3)) that the complaint be documented and kept on record. Additionally, water suppliers and operators should be doing their best to thoroughly investigate the details of the complaint. The best and easiest way to do this is to follow “The Five Ws” – Who, What, When, Where, and Why – and document information for each one.
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- Who: Who is making the complaint? Who is affected? – Write down the name of the person(s) who contacted you, the names/information for anyone else that is experiencing the same issue, etc.
- What: What specifically is the complaint? – Ask what water quality and/or water quantity issue is being observed/was observed and document as many details as you can.
- When: When did the complainant first notice the issue? – Document the date, time, whether the issue occurred more than once, how often they’ve noticed it, etc.
- Where: Where are the water quality or quantity issues? – Ask where the issue is occurring, if it is at a specific address/location, if it is occurring at multiple locations, or is it throughout the entire distribution system?
- Why: Why did this issue occur? – This question is less for the complainant and more for the water supplier to think about while investigating the complaint. The water supplier should review all available system data and operational logs to identify why the issue/incident occurred.
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After documenting, the Who, What, When, Where, and Why of the complaint, the next step would be thinking about the “How.” How should the water supplier investigate this complaint? How should they respond to this complaint? How can this issue/situation be prevented from occurring in the future? Depending on the size of the system, the certified operator may not be the person to receive the complaint initially; but, when it comes time to investigate the “how” it is always important to involve the certified operator with the most applicable experience.
Following this method of asking questions and taking detailed notes for each complaint not only helps with the regulatory requirement to keep a log of all complaints, but can also enable the water supplier to link certain actions/activities with negative impacts resulting in complaints – for example:
- rapid opening and closing of valves/fire hydrants resulting in dirty water complaints
- infrequent flushing of specific areas in the distribution system resulting in dirty water complaints
- failure to consistently mix solution vats resulting in high chlorine taste and odor complaints
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Compiling this knowledge into a complaint log can assist the water supplier with adjusting operations to provide the best water possible, while at the same time preventing future complaints, which is a win-win for everyone.
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| Reaching Out: Standard Operating Procedures
Brad Baker, Operator Outreach Manager, DEP Central Office
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We commonly (and mistakenly) assume that people clearly understand our instructions. For example, there is a descriptive writing video where the teacher asks students to explain how to make a peanut butter and jelly sandwich and the teacher follows the instructions to the letter – often with messy results because a key step is usually missed, such as taking the bread out of the bag, or using a utensil to get the jelly out of the jar. While a jelly-covered counter isn’t a big deal, a mistake at a water plant can result in significant consequences. Preventing such incidents could potentially be as easy as creating Standard Operating Procedures (SOPs)
SOPs ensure everyone is on the same page when performing duties at the water system. When correctly constructed, tested, and agreed upon, they also give the Operator in Responsible Charge (ORC) a way to more easily delegate duties to uncertified staff.
If you are not familiar with creating SOPs, would like to have your SOPs reviewed, or just want to learn more, Operator Outreach would be happy to help! We have an optional workshop where we can come to your water system and assist with the draft of a SOP that could potentionally be finalized as a template moving forward, all while earning 3.0 hours of continuing education.
As always, this service is provided free of charge, just reach out!
Step 1: Read the article above ☑
Step 2: Check out a descriptive writing video on how to make a peanut butter and jelly sandwich! ☑
Step 3: Contact Operator Outreach (outreach@pa.gov) ☑
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| What Water Systems Should Know About the Chapter 302 Available Operator Report and Annual Service Fee
Lori Weaver, Water Program Specialist, DEP Central Office
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25 Pa. Code Chapter 302. Administration of the Water and Wastewater Systems Operators’ Certification Program regulates compliance of water systems as detailed in 25 Pa. Code § 302.103.
The DEP mails the preprinted Available Operator Report and Annual Service Fee to regulated systems approximately in July of each year. This fee is required under 25 Pa. Code § 302.202 and is a critical component for the implementation of the Operator Certification Program to ensure that available operators maintain appropriate water certificates for the system(s) where process control decisions are being made. The Available Operator Report and Operator Certification Annual Service Fee are due annually, regardless of the compliance status of the water system or the number of available operators employed by the water system.
System Owners Annual Service Fee
The annual service fee for systems is a fee per Public Water System ID, NPDES permit number (for discharge systems), Clean Streams Law permit number (for non-discharge systems), or satellite collection system.
Available Operator Report
25 Pa. Code § 302.1202(b) specifies that upon written request, a system owner shall report to the DEP the following information:
- The system name, address, phone number and email address (if available).
- The name and title of the system representative providing the information
- The system owner name, address, phone number and email address (if available)
- The Public Water System Identification number, NPDES permit numbers or Water Quality Management Part II permit numbers for the system.
- The name, client ID, address, phone number and email address (if available) of available operators employed by the owner at the system and the operators’ classes and subclassifications.
- The designation of an operator in responsible charge if the owner chooses to develop and utilize standard operating procedures.
The DEP has an online site for owners to submit Change of Available Operator Notification forms to remain compliant with the 25 Pa. Code § 302.1202(c) requirement to report changes.
Questions about the fee, Annual Operator Report, or Change of Available Operator Notification may be directed to the Bureau of Safe Drinking Water, Central Office, at 717.787.9633 and ask to speak with a Chapter 302 Water Program Specialist.
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Pennsylvania Department of Environmental Protection, 400 Market Street, Harrisburg, PA 17101
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