We've made lots of progress on our strategic plan over the past year, jumping to a grand total of 51% completed, up from 41% at the same time last year. Here are a few highlights:
Workforce Retention (61% completed) Developed and implemented a new training program for evolving leaders and newly promoted supervisors.
Changed our electronic training platform to allow employees to complete their trainings in Spanish and focus more on real-life experiences.
Communication & Connection (66% completed) Created FAQs for each department, which are posted on our website.
Created a tech lending library for people we support and the public to learn about assistive technology.
Funding Security (62% completed) Created intake pathways and dedicated resources for supporting new enrollments in all programs.
Obtained certification for and began providing DDA housing support services.
Diversity, Equity, Inclusion & Belonging (27% completed) Restructured our tenure recognition to be meaningful to employees at all levels.
Created and shared safety information for people supported and employees, such as ICE and other emergency procedures.
Support Beyond Caregiving (54% completed) Developed tactics to support relationships with new community organizations and generating excitement about The Arc's work.
Created and hosted a Multicultural Senior Services Fair.
Voice of the Customer (36% completed) Developed tactics to support shifting away from caregiving toward independence and ensuring people are offered meaningful choices which are implemented by their support teams.
Shared advocacy opportunities with families and employees, requesting their assistance to ensure DDA programs continue to support people in our community.
Our website will be updated soon with short videos that review the progress in more detail. Stay tuned!