UIT is retiring Centrex phone systems and services
For UIT news service subscribers.
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Action required: Centrex phone users must switch to Avaya or Teams as soon as possible |
The University of Utah is in the process of retiring Centrex phone systems and services due to an order by the Federal Communications Commission to decommission copper lines and a decision by Lumen Technologies to end support for Centrex. UIT will replace Centrex systems with modern voice over internet protocol (VoIP)-capable alternatives Microsoft Teams (for campus) and Avaya (for hospitals and clinics).
This project impacts all Centrex customers and Centrex-dependent services in U of U and University of Utah Health buildings, including specialty services like elevator phones, alarm lines for subzero freezers, red emergency phones, and faxes.
Effective immediately, Centrex installation in new or renovated buildings will no longer be available. UIT will reach out to existing Centrex phone users to coordinate moving to Avaya or Teams.
Advantages of Centrex alternatives:
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Platforms such as Microsoft Teams streamline communication, centralize document sharing, and integrate collaboration features that enhance productivity, facilitate teamwork, and save time.
- VoIP vendors continually add new features.
- Calls on newer systems can be made and received on multiple types of devices, including smartphones, tablets, and desktop/laptop computers.
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A shortage of Centrex technicians and limited parts inventory for Centrex systems present support and service challenges.
- Centrex uses aging copper infrastructure, which phone companies are abandoning in favor of fiber-optic cabling.
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If you have questions or would like to discuss pricing for non-Centrex options, please email the UIT Account Executives team at UITAccountExecutives@utah.edu.
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- Centrex customers will receive direct communications that detail the timing of maintenance events and potential service interruptions, in addition to training resources on non-Centrex systems.
- UIT is migrating Avaya and Centrex users from Microsoft Exchange-based voicemail services to Avaya IX Messaging.
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