Dear Member,
The war against Covid-19 has sucked the whole world into its vortex and some European countries, along with the UK and the USA, have experienced tragic mortality rates. Our industry has been hit hard, with many retail ATMs remaining behind locked doors during the lockdown, leading to significantly reduced revenue for a number of deployers and their suppliers. In addition, the anti-cash lobby made life during the pandemic harder than it should have been by choosing to single out cash and ATMs for a “dirty money” campaign which itself was sordid. According to their narrative, there’s this parallel universe in which the coronavirus develops a mysterious and malicious prejudice against cash and ATMs, assiduously avoiding millions of other physical surfaces in its obsession to target the world’s most dangerous banknotes. In the real world, of course, the coronavirus knows no borders or human prejudices. That’s why sanitising hands and surfaces remains the best way to counteract this threat.

Please see our coronavirus portal for information, guidance and graphics:

ATMIA is conducting a coronavirus member survey this month to determine the actions the association needs to take to help our members most effectively during the global crisis.

I will soon be setting up the ATM Reimagine Task Force to brainstorm a plan to position ATMs as strongly as possible for recovery and growth for ATM and cash use in the post-pandemic phase. Let me know if you wish to be part of this new Task Force. Our industry has done all the groundwork for a complete reinvention of ATMs in the Consortium for Next Gen ATMs to integrate our machines wherever possible into the mobile-digital world, but we need to strategise how best to position our industry to re-emerge from these difficult pandemic and lockdown conditions.

Please stay safe, strong and well and know that we are with you all the way into the future.

Warmest regards,

Mike Lee
P: +27-21-9750752; C: +27 (0)729561351
Twitter: @ATMIAEurope

Next Gen ATMs

The Consortium for Next Gen ATMs, a project managed by ATMIA, is made up of companies worldwide across all sectors of the ATM industry. The Consortium is purposed to ensure global vendor interoperability and ubiquity of Next Gen ATMs, while encouraging the widest possible industry participation and adoption. 
2020 promises to be a banner year for ATMIA as the Next Gen ATM project culminates in what is expected to be the world’s first certified Next Gen ATM – see the Next Gen portal for more information.

Next-Gen ATM Implementation Guide

ATMIA announced the publication of the Next-Gen ATM Implementation Guide based on a global blueprint for a new API App model for ATMs.
The project started in 2017 with a future vision of ATMs by major ATM deployers which was sent as a Request for Information (RFI) to 65 vendors and suppliers, who all replied in the affirmative, agreeing wholeheartedly with the vision. The blueprint for the API App model was designed and developed.

Read more here.

*NEW* Next Gen ATMs Newsletter

Check out the most recent issue of ATMIA's Next Gen ATMs newsletter. The newsletter provides you with the most recent news and industry updates. And don't forget to subscribe to the newsletter! 

Read more here.


This section covers only the most up to date news on Europe’s Advocacy. For further background, see the Europe page of the ATMIA website here and previous issues of this Newsletter on the website here.

Recognising the need to represent the general interests of the ATM industry in Europe, ATMIA Europe has created a European Advocacy Fund. This Fund is called upon to support advocacy and legal work carried out by the ATMIA in the interests of members. This work can be serving the needs of members in one national market or across Europe.

Contribue Today!

Cash matters – now, more than ever, in the time of coronavirus

Groups representing the currency, ATM, transportation and security sectors call on governments, central banks, media, business and society to stand up for cash to protect the resilience of the existing payment ecosystem and ensure vulnerable groups are not deprived of the only means of payment that is available to all. Cash is safe: we should stop stigmatising its users.

Read full article.

ATMs and Cash on the Frontlines 

As a sign of pride in our industry, ATMIA wishes to put together a portfolio of photographs and stories which will be published online around the provision of cash and other ATM services in the frontlines of the pandemic. Until Friday, 15 May, please share photos, selfies and all human interest stories of using and providing cash during the emergency.

Read full article.


News From ATMIA Members Worldwide 

Statement on the impact of the novel coronavirus outbreak

The COVID-19 outbreak is affecting many regions across the world. Axis primary focus in this situation continues to be the safety of our employees, and we have taken several actions to reduce the risk of employees being exposed to the virus. 

Many countries have put restrictions on the movement of citizens, which generates uncertainty and affects our supply chain, which in some cases result in slightly longer delivery times for Axis products. However, since Axis is an important provider of products and services necessary to the operations and maintenance of essential infrastructure and governmental functions in many countries, several countries’ authorities have approved the continuing business of Axis and of our suppliers. 

Read full article. 
Kaspersky offers free online modules to minimize security risks while working remotely

Kaspersky today announces the introduction of a new free online module about working from home security basics. This offering aims to help customers and partners ensure that remote working does not pose a security danger to their businesses.

With more companies now switching to remote work due to the COVID-19 pandemic, Kaspersky, in collaboration with Area9 Lyceum, has released a new complimentary module. The module will help customers minimize the risk of catching the virus and will show how an employee, even with minimal expertise in IT and IT security, can organize a secure working from home environment.

Read full article. 
Lloyds to provide free digital skills training and tablets for elderly customers

Lloyds Banking Group is to equip up to 2000 customers over the age of 70 with free tablet devices and set up a dedicated phone line to provide training and support to help vulnerable people access online banking.

The UK bank has contracted with digital skills training agency We are Digital to provide a specialist phone line to help up to 20,000 customers access the internet and conduct everyday tasks such as online shopping and connecting virtually with family and friends, as well as online banking.

Read full article.

Submit an Article for Publication in this Newsletter

Supply up to 250 words, your company logo and/or photograph (as separate .jpg or .png files), and your company website address. Please email material to Erika Navarrete.


Coronavirus and ATMs: Updates and Messages

ATMIA has created a webpage for fact-based messages about how the coronavirus pandemic affects us and our industry. ATMIA is here for you and for all ATMs throughout the world. You are constantly in our thoughts. Please stay safe.

Super Savings on Training!

25% off all ATMIA Academy classes now through May 31.

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-ATM Operators Training
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... and so much more. You don't want to miss this!

View course catalog here.

Use promo code 25ATM at checkout.

Featured White Paper

One of the most popular areas of the ATMIA site, the White Paper Library contains case studies, infographics, reports and, of course, white papers submitted by ATMIA members from around the globe. We invite you to visit our library and take advantage of the information available on a wide array of topics ranging from ATM technology to security and software trends. 
Euronet ACM and Real-time Monitoring - What's the Payoff
As a channel, the ATM is maturing. Initially the ATM was viewed as just a cash dispenser, but today ATMs play a much broader role within branch transformation and in the banking relationship as a whole. As financial institutions look to the ATM to enhance customer engagement and provide new revenue generating opportunities, significant investments are required to expand the ATM’s capabilities. Justifying this type of investment requires building a business case for an improved customer experience that will increase customer retention, increase revenue, reduce costs, or all the above. This white paper looks at the benefits of real time monitoring for the purpose of analysis of ATM performance and ways to assess the impact of reducing failed ATM transactions as it relates to ROI.

View Euronet Worldwide White Paper here.


Be ready to re-hire 
Get ready to hit the ground running when the economy re-opens.  The industry's best  and brightest talent can be found on the ATM Industry Career Center – and at member pricing that is exceptionally competitive.  Post to a job board that serves one field – not several.  We are a niche job board created specifically for the ATM community, so our candidates have the specialized skills and relevant, up-to-date experience to match exactly what you’re looking for.

Employer Benefits:
-Targeted advertising exposure
-Easy online job listing management
-Resume search included with job posting
-Automatic email notifications when job seekers match YOUR criteria
-Member discounts available

To date, the Career Center has registered 216 job seekers, attracted  nearly 5,000 new visitors and generated 131 job applications.

Intern ads are free and other postings start at only $200.  For more information, contact U.S executive director, David Tente, or global director of finance and member services, Sharon Lane


ATMIA Member Coronavirus Survey

We want to know your concerns, recommendations and pain points arising from the current pandemic.

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      A wide range of current data and information about the global role of cash in society, from a variety of sources.
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      Market Intelligence Library

      The MIL contains some strong overviews of the payment and regulation landscapes in a number of different countries. It includes recently issued articles and document on ATMs and payments, plus key items from the press.
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