December News
December News
Self Service now available in CIMS
The new self service capability of a policyholder has been enabled in CIMS 2 and CIMS 3.  It allows a policyholder to add/modify certain information themselves, such as capturing claims, viewing policies, and requesting changes to set policies/renewals and it is now available via the web and not only via the mobile app.
The ability to quote a product is also available to the policyholder​ and perform vehicle pre-inspections​. All output for the desired action is ACORD based and can be received by any ACORD compliant system. If the receiving system is not ACORD certified at a minimum, an email will be sent and received by the insurer/brokerage, or ​it can be sent in a ​proprietary format.
www.cardinal.co.za

CIMS 3 -Version 412. has been released and some new exciting features are shown below. Contact your consultant for more details. 

1 ) Shared Policy Number

With version 412. users will now be able to link policies across different clients via a universal policy number. This functionality is useful to see where multiple clients are linked under one holding company. This functionality ties into additional combined reporting that is also included in version 412.

2 ) Addition of A Sales Consultant

Sales consultant functionality has been developed so that a specific consultant can oversee the relationship for a specific number of nominated brokerages. This consultant earns a portion of the premium for the services that are being offered and this is setup via a new management screen.

3 ) Claims Service Provider / Creditor Blacklist

New functionality has been built in whereby the user can blacklist a service provider so that the service provider / creditor will not come up for quotes, payment or allocate service providers in the claims module.   To blacklist a service provider you need to edit them in the service provider screen. 

4 ) Enhanced Workflow - Per Insurer/ Per Product, Multiple Brokerages and Multiple Specific Users 

Within the workflow module, additional filters have been added to enable one to setup triggers per selected Brokerages, Insurers, per products and per specific user type noted on a quote / policy.

5 ) Bulk Product Activation / Deactivation Across Brokerages

Within the Brokerage setup screen, one will now be able to activate / deactivate a product for all or selected brokerages in one central screen. Previously, a user had to go to each brokerage and amend the product activation list.

EchoTCF 
Realising the importance of nurturing and maintaining client relationships, which are ongoing and based on service delivery, Cardinal is proud to launch a customer engagement process called EchoTCF  (Treating Customers Fairly) in partnership with Lightstone Consumer. EchoTCF is a workflow driven system that measures broker client experience, allowing brokers to have their service levels assessed by their clients.

EchoTCF allows brokers to actively interact with their clients via Automated Event Driven conversations at critical times during the broker / client business process. Clients are sent a SMS with a URL linked to an online questionnaire which allows the client to provide instantaneous feedback on their experience with the broker, including: New Business, Claims, Renewal Endorsements and Cancellations.

Broker-client relationships will improve by giving the client a simple and easy means of providing feedback on the service they are paying for and their satisfaction thereof, whilst motivating the broker to better their monitored service delivery
 
www.cardinal.co.za
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