The latest Equinox customer spotlight shines on Phillip Berry. Those who attended the TeleLink User Group in April got to meet Phillip and learn a bit about him. And anyone who did understands exactly why we want to introduce Phillip to the entire Equinox community!
Phillip began using TeleLink in 2016 when it was deployed to replace an in-house LCR system at his company. Their LCR system served them well for a decade before the company’s growth and complexity outpaced it. Phillip’s been with the company since 1999 and had built their previous LCR tool, so he quickly put his expertise and experience to work in TeleLink.
As the Manager Product Management – Voice, Phillip uses TeleLink daily in his quest to manage product margin. Specifically, he relies on TeleLink to manage and report on long distance traffic, to load and analyze carrier rates, to load bypass rates, and to analyze new rates from carriers. Phillip explains, “I get the most value from TeleLink’s Vendor Cost Summary report, which allows me to not only manage which carriers my company uses, but to also negotiate better rates with them. Simply put: TeleLink’s usage analytics let me efficiently manage carrier relationships and expenses.” His company also deployed Protector as their fraud management system.
Not only did Phillip attend his first-ever TeleLink User Group Meeting (TUGM) in April this year, but he also enlightened those present with a ‘How I Use TeleLink’ session. According to Phillip, TUGM was an educational, worthwhile experience. He said, “TeleLink’s interface is intuitive, easy to learn, and I learned about several new features at the meeting that I can leverage going forward.”
